Secrets St. Lucia Resort & Spa All Inclusive Adults Only

The property was very nice, clean, well maintained. My passport was stolen on the second day out of my safe. I had to shorten my trip by two days no reimbursement as of yet.

At first glance property appears clean- but rooms did not appear to be swept or deep cleaned . Staff had slow service with very little experience. No activities to do on resort. Very disappointed in the onsite gift shop. Super disappointed in the quality of drinks. I’ve been to a lot of all inclusive and this by far was the worst selection of drinks offered. Staff did not know how to make a lot of drinks. Slow service at dinner and most times waiter did not even remember what was ordered. Entire resort felt mismanaged and everyone seemed to have little to no experience. Entertainment was little to none.

First of all .. what a BEAUTIFUL place! I highly recommend the JOY boat tour.. you’ll find him on the beach under the almond tree. The staff were so nice. Customer service was on point. This was our first time going to an all inclusive and it did not disappoint. We had an issue ordering room service which was a bummer because we ended up not having dinner one night because our room service never arrived. The entertainment was great. There was a steel drum band we really loved. The water was amazing and the rooms were great. We had a nice little patio. There is a lot of walking, my calves are stronger leaving than when we arrived! The food was fine, but the people making the food were so kind and you could tell they take a lot of pride in their jobs. We’d give it 3.5 out of 5

I made the best of my trip! 1st thing the food was just below ok at best. Second the liquor didnt seem authentic, I had 5 shots of tito's and nothing happened, I had multiple drinks at different times and didn't feel anything. The a.c in my room went off around 1 am every morning, and the room got hot fast. They also gave me a room were I had to walk a far distance to get too. They need real cooks in there kitchens immediately!! I forget to mention I do not want to see cats sitting or walking by in a restaurant I am eating at ever! In for that, I would not recommend this place to stay at. !

Overall good experience. Resort is clean and pretty much renovated, staff was very friendly and helpful. Restaurants were solid, breakfast and lunch buffet could use improvement not many options and alternatives for people who don’t eat pork or beef.

I will be contacting HYATT a multi billion dollar industry our room was 125 the electric was messed up in our room our key card would not work we stayed outside 45 minutes they running back an forth trying to get us in the room so the next day they decided to move us moved us to a room full of ants an the swim up room the water was full of bugs

We stayed here for our 10 year anniversary! There were a couple hiccups and a rough check in process but Tricia with the Preferred Club went above and beyond to make our stay wonderful. It’s a lovely property.

We thoroughly enjoyed our week long stay at Secrets St. Lucia. The facilities are great, the room was very comfortable, and the restaurants were fantastic! Morgan's in particular was our absolute favorite! The only thing we can complain about is the loss of internet, TV and phone service in our room for the last 5 days of our stay. This only impacted our building and the resort was working with the ISP to resolve the matter as quickly as possible. The resort is new, so some minor glitches like this are not exactly unexpected. Overall, the resort was great, the atmosphere was relaxed and fun, and we really enjoyed our stay.

St Lucia is paradise so difficult to complain while there but Secrets is not ready for prime time they’re still in the Pilot testing phase

Limited options for breakfast