Prestige Oceanview Hotel Prince Rupert

Partial ocean view was nice to have, seeing ships and the activities on the water.

We stayed here overnight. The stay was made difficult by a boiled water advisory for Prince Rupert. However the problem we experienced was all on the hotel. When we got up there was no water at all in the hotel. No coffee, nothing, the hotel had no water at all. No one could shower. The manager was nowhere to be found in the morning. It was a terrible place to stay. It reflects really poorly on the entire chain of Prestige Hotels. There is a note on my hotel file requesting a reduction or refund, totally ignored. The solution for us is that we won't stay at a Prestige property again.

The hotel could have made amends instead of charging us full price for a totally bad stay, they didn't.

The beds were very comfortable. The staff serving the breakfast were very nice

Both washroom floors were dirty and sticky. We asked the front desk to mop the floors but unfortunately the message did not make it to housekeeping. We had to lay down additional towels.

Had 3 two-night stays in Sept. First 2 were fine - nice room, good location, good breakfast. Third visit (Sept 28-29) I booked an ocean view room at a higher cost. Room was under furnished. Only one chair for two people, only fixed bedside lights in main room so no chance of reading or working after sunset in the one comfortable chair. One of us had to sit on the footstool or try and sit on the bed to read or catch up on e-mail. We did have an ocean view, but it wasn’t nearly enough to make up for the extra cost. Also had a king bed - I had booked a queen, which would have been a better bed for that room (but there was room for an extra chair and a floor lamp in any event). As it was only a one-day stay and we were leaving early for the ferry on the 30th I didn’t take my complaint to the front desk, so they didn’t have a chance to fix things. Nevertheless the room should never have been given to us in that state for that price. A very disappointing third stay at the Oceanview.

Beds were a bit too firm, but they had good pillows. Water pressure wasn't strong and they had a boil water warning so didn't trust drinking their tap water. They had one elevator under repair and had construction in the lobby on the entry door. Staff were very unhelpful when asked if we could do a late checkout for one of our two rooms if we released one of them. They said no as both our rooms were rented. We checked in quite late so didn't use them the whole time we could have and we were only asking for an additional hour 11-12 and their checkin time is 3pm which should have allowed for them to clean it, so I don't think we were asking that much.

Was not an ocean view, it was a tim hortons view. Room had no hot water. Was told to let it run. After wasting up to 10 minutes of running water. Was given another room to go shower in. Still no hot water.

First time in Prince Rupert. Pros: Great view, convenient, good coffee at breakfast and easy to find. Cons: Our room was never cleaned, garbage emptied, bed made or fresh towels in the three days we were there. We also requested an extra pillow and they did not have any. Also our air conditioner/heater stopped working. Luckily it appeared to just be a breaker. So we managed to fix it both times.

No view of ocean Window covers did not dart Ken room compketely