Spark by Hilton Fishkill

location, price!

Room was not as clean as it could, especially the toilet it self, pillow cases on 2-pillows were wrinkled as to suggest they were not changed, compaired to the others on the bed. I am a hilton gold member, usually stay at the Hampton Inn and during my last stay they were falling behind as well.

Nice

The staff was friendly and my room was very clean. The coffee in the morning was Amazing and I am an Advent Tim Hortons drinker 😂.

The options for breakfast were very low. Yogurt that comes out of pump not sanitary. Boiled eggs that are cold. And a whopping 3 choice of cereal. I had to adjust my departure time so that I could get breakfast.

I was a female traveler staying by myself with my 4 year old son. I showed up to my first assigned room to an unlocked door. Same thing 2 more times. And each time the front desk made me wait for a new room assignment. I felt unsafe in this hotel. And it’s dumpy.

Front desk people was great and helpful

I did have recharged my door keys a few after one used or use both keys. Another thing last the room next door gest play there tv on high volume all night did get any sleep and have fly out the next day back to Florida..next time this happens I will ask to moved other room.

Front desk staff was very friendly and helpful.

The door to my room was sticking (room #208). I had to push my shoulder against it to open. One sheet on 1 of the beds had a blood stain. The towel hook in the bathroom fell off the wall. The coffee pot had warm coffee, never hot, and no microwave to heat it up.

The maintenance staff was very pleasant and friendly. Can’t say the same for the front desk people.

We had prepaid for the room then were charged mistaken,y $1,500 to which we barely got an apology, they then charged our card the $100 for “incentidentals” but were told we wouldn’t receive back the credit they mistakenly charged for 3 days. The fitness center was closed and I only found out about that when waiting for the elevator to find it was out of service with no notices on the doors until I walked down the stairs to the front desk to find out. There were no cups at all in the room however an ice bucket was present and we were told that since there is no longer a coffee machine in the room they stopped putting cups there too? (Does anyone not rinse after brushing teeth?) as we were checking out, I put the room key in the jar that was marked, then a person behind the desk grunted at me since he was busy on the phone, no thank you for staying with us is was pretty much a grunt to get out. These folks need to learn hospitality. Sorry for all the negativity but things should change!