Makati Shangri-La Hotel and Resort Incorporated

It is a very romantic elegant view and experienced !!!

Nothing..

The room was not clean and had a moldy smell that emanated the moment you stepped out of the elevator and into the floor. The carpet looked dirty and there were hairs on the tub when we arrived. The room badly needs renovation and deep cleaning.

A very nice hotel. We very much enjoyed staying here.

I have absolutely no complaints.

We had a very enjoyable stay at the Shangri-la Makati and particularly appreciated its outstanding leisure and wellness facilities. The spa area was excellent and provided the perfect place to relax after a busy day. The whirlpool, sauna, and steam bath were all well maintained and created a wonderful atmosphere for relaxation and recovery. The Spa area is very busy in the evening. Another highlight was the spacious and generously equipped fitness center. The gym offered a wide range of modern equipment and plenty of space, making it one of the best hotel gyms we have experienced. The tennis court was also a great addition and was kept in excellent condition. The breakfast buffet offered a good selection of fresh and tasty food (western dishes, asian dishes, indian dishes, arabian dishes). The only disappointment was the quality of the coffee and hot chocolate, which unfortunately did not meet the otherwise high standard of the hotel. The staff were friendly, professional, and always willing to assist, contributing to a pleasant and comfortable stay. The main area for improvement would be the guest rooms. While they were clean and functional, they felt somewhat outdated. A renovation of the rooms would significantly enhance the overall guest experience. Overall, the Shangri-la Makati offers excellent recreational facilities, a fantastic spa area, and a welcoming atmosphere.

I would like to share my experience during my dining at the Lobby Lounge and I hope this could help and be noted for everyones convenience. As someone who's keen into detail and always looking forward through excellent service, my experience overall if I could rate would be an 7/10. One thing is because I think there's still could be improve not just the way the staff are being accommodated but I also being mindful to every detail for example, the table clothing placed in my table was a bit crumpled and close to being discarded from the loose edges and has a little stains. The lap napkins has portions of like food debris as well that I think been used already which is a bit unhygienic to see for someone who has OCD. These examples are something that a 5-star hotel is not A SHOULD HAVE from every corner of its level. But, on the other side, I am very thankful that everyone was very attentive when I raised my concern especially Ms. Kim, the supervisor on duty that night. She took my issues seriously and even note that everything will be handled carefully and even insist in offering me complimentary drink which I really appreciated. I really commend Ms. Kim and the lady casher (which I regret to get the name), for showing great empathy that makes every lapses during my dinner go away. The coffee was great choose, Kim. Thank you! - Ryan