Makati Shangri-La Hotel and Resort Incorporated

Our stay at Shangri-La Makati has been truly exceptional. We are currently on the third day of our five-day stay, and one of the absolute highlights of our experience has been the daily breakfast at Circles Event Café. The breakfast selection is outstanding, offering a wonderful variety of high-quality dishes to suit every palate. What makes the experience even more memorable, however, is the warmth and professionalism of the staff. Every morning, we are greeted with genuine smiles and outstanding hospitality. I would like to specially recognize Belle, Ally, Nikki, Jonas, Chef Maria, and Kurt, to name a few. Their customer service is truly exemplary. They are always approachable, attentive, and consistently go above and beyond to make guests feel welcome. Belle, in particular, has such a warm and friendly presence, taking the time to greet guests personally and ensuring everyone is well looked after. Her attentiveness and genuine care perfectly embody the spirit of hospitality. As for the hotel itself, Shangri-La Makati continues to impress. The property is impeccably clean, elegantly decorated, and beautifully maintained. Our room is spacious, comfortable, and thoughtfully appointed, making it a wonderful place to relax after a day out. The hotel’s location is another major advantage—situated in the heart of Makati, it is within easy walking distance of Greenbelt and Glorietta, with countless shops, restaurants, and entertainment options just steps away. From the excellent facilities to the outstanding service, every aspect of our stay has exceeded expectations. I highly recommend Shangri-La Makati and Circles Event Café. Among the many hotels I have stayed at over the years, this is undoubtedly one of my top favorites, and I look forward to returning in the future.

Location was great

Drink price

Climate control was cool but the blow was directly I. The face when sleeping. Couldn’t be adjusted!

The staffs behavior is completely useless! Especially all security persons are rude and what they do doesn’t make any sense to “protect” the facility. I could carry in anything and they didn’t care!

It was great to be back at this beautiful property again! Spent a wonderful 4 night stay in early May with family. Service, premise, accommodations, food continue to be top notch. From check in m through the stay, all staff was attentive and aimed to please the clientele. Rooms were very clean and well updated. The breakfast brunch is second to non in terms of the breadth of different cuisines offered and the sheer quantity of options - all of high quality. Location is perfect for access to shopping, parks, attractions and the core business district of Makati.

Menu selections were fantastic and worth of your money !

A good singer ..good music to relax in the lounge !

Location near malls, save on driving

Location ; not enough good eatery around

Homey and staff were very kind and accomodating

None noted

The beds could be a bit bigger. Really they need to be mainstream size

The beds should be bigger and newer

Tutto

Niente