Hotel Lulu, BW Premier Collection

Great location, amazing staff

Pool was a little disappointing

The staff was friendly

The pool area could’ve been more lit up with light

The location was very nice and accessible to the disneyland parks.

We came back after staying last year and we were very disappointed. The hot water ran out early morning and never came back while we were there on our first day. Had to shower with freezing cold water after waiting 2 hours for it to come back and running out of time. When we returned to the hotel, I asked at the main lobby if the water issue was fixed and the receptionist just answered yes and to let it run for a few minutes but she never offered an apology for the inconvenience or offered some type of compensation. I had to mention that if any type of discount would be made to the affected rooms and she seemed very annoyed by the question. She just rolled her eyes and asked for the room number which I did not have on me and instead of helping me out by asking info to locate my room number she just started talking to her coworker (a guy who hasn't helpful either). Once I found my room key she just sayed the only thing she could do was give me a discount on the parking fare, which was very minimal. Once she said that she just said it was updated and offered no apology or even a thank you. I left very annoyed and unhappy. I understand that mechanical issues arise but the issue was the lack of interest from the main lobby workers. The next morning when I checked out a new worker was at the reception desk and she was very kind and helpful. So not all the worker are as disrespectful as the girl who was in charge around 1 am on Tuesday night.

Good value hotel close to Disney parks

Nothing

Amazing location close to Disneyland. Great service, heated pool! Very clean rooms!

Super clean, hotel, spacious rooms, wonderful staff and provide early check-in. Great walking distance to and from Disneyland without breaking the bank.