Courtyard Chesapeake Greenbrier

I’ve already answered these questions above.

The elevator was not working and according to the young lady at the front desk it has been inoperable for a while. This should have been mentioned prior to reserving and also there should have been an attendant to assist with taking luggage to rooms.

location is safe and close to shopping areas

Very nice hotel

The elevator was out of order

The front staff were great BUT the hotel had no elevator for the 4 days we stayed. The room was never cleaned our entire stay. The fire alarms went off at 3am and then 345 am. When we called the front they just said “everything’s fine” as soon as they picked up the phone. When we brought all the these things to their attention we were offered free breakfast our last morning. For the area the facilities are lacking to say the least.

So overall, the experience was good outside of the elevator, not working and me having my mom who currently uses a cane and walker. But they were very accommodating and were able to actually find us a room on the first floor and we’re very helpful with the transition, especially the gentleman named Tyron