Courtyard Columbus Airport

Convivence to airport

It would be great if muffins or bagels were available overnight for those who have very early flights.

I made a reservation at Courtyard by Marriott Columbus Airport in January 2026 for an April stay, as I had an event in the city requiring over 3 hours of travel. I wanted to ensure I had a place to sleep. At 3:00 PM on the day of my reservation, I called the hotel to confirm my arrival time and was told my reservation was “all set.” I arrived at 4:00 PM, only to be told by the front desk agent, Nickeay, that there were no rooms available. When I explained I had a reservation, she responded, “Yeah, so do all of these people,” pointing to a lobby of about 30 other guests—also with reservations—who had no rooms. With all other hotels booked due to events, I had no choice but to prepare for my event and sleep in my vehicle. The next morning, I called to request a refund and was told a request had been submitted. I then spoke with a supervisor who said he would contact Booking.com (where I made the reservation) and gave me a case number. Ten days later, I still had no refund. When I called again, I was told the hotel had no authority over Booking.com. I then contacted Booking.com directly and learned that no one from the hotel had ever reached out—despite what I was told. After a lengthy call, Booking.com finally processed my refund. This hotel overbooks on busy weekends and leaves guests stranded with no real support. Had I not followed up myself, I may not have received a refund at all. Very disappointing experience. DO BETTER!

Staff were nice, pleasant

Smoke smell in our room was terrible & supposedly it is a smoke free hotel. Grass not cut out back weeds everywhere, property not maintained well, trash near fore pit, looks run down and junky furniture.