Courtyard Columbus Airport

We had a problem with television and remote. Couldn’t change channels or volumes. There solution was just unplug it. That’s easy for someone who doesn’t use the television to fall asleep. Not so much if you do.

Staff was nice. Room smelled like cigarettes, grounds were rough looking. Bedding was worn out and stained.

Check-in & out was a breeze. Fast and convenient. Self-parking on property. The room at first glance seemed okay. The bedding and towels were clean; toiletries had been replaced. It wasn’t until we returned from our event that we noticed the bathroom had not been thoroughly cleaned. There was hair all over the tub and shower curtain. I’m not sure the bathroom floor had been cleaned. What looked to be foundation was smeared down the wall at the sink/mirror.

Facility seemed clean, well cared for and provided a good night’s rest. Would recommend a rubber mat for the shower as the smooth plastic floor was slippery.

The staff were all very friendly and the property was located in a safe, nice area. Our room was very nice and clean! I only stayed for one night at this property, so I didn’t get the opportunity to explore the amenities, but it seemed there were lots offered and available! Checkout time is 12:00, which is always a plus for late sleepers like myself!

I found nothing to dislike at Courtyard Columbus! I was very pleased with my stay! :)

Very attentive. Excellent customer service

We stayed from 6/18 to 6/22. The hotel experienced a power outage on 6/18, which caused our room to become unbearably hot, and the refrigerator stopped working, causing us to lose our food. We were in town for a convention, and the outage prevented us from participating in cosplay events, which was a major inconvenience. Additionally, our toilet stopped flushing, though we were unsure if this was power-related. While we understand power outages happen, it was frustrating that hotels across the street had power. We also paid an extra $25/day for breakfast, but after the outage, we were told we couldn't receive a refund for the first breakfast. The elevator was also out for the duration of our stay, and as I’m pregnant, climbing three flights of stairs multiple times a day became very difficult. The staff's handling of the breakfast issue was frustrating. Despite confirmation from Hotels.com that breakfast was included, one staff member insisted we needed itemized receipts, which we didn’t have. Only on the last day did another staff member confirm that breakfast was part of our reservation. The only redeeming factor was the sweet server at the café, who was kind and efficient. We still haven’t received our refund for the first breakfast and are concerned the charges for breakfast might have been added to our room. Given these issues, we will not stay here again.

The crew services was fenomenal, specially Francisco on the front Counter. He gives us all the information like we needed.Thanks so much .

The hotel staff were very friendly and helpful and the room was really great. Even better than expected. Very clean and bed and linens were very comfortable.

Grateful they served us at the bar just after closing. Very thoughtful