Hotel El Presidente Acapulco

The hotel was nice for the price i pay its not expensive at all its close to everything

No toilet paper when we arrived. The front desk was rude when I called to request toilet paper. They took 2-3 hours to send up the toilet paper. They did so, only after we left the property and on my way out, I politely approached a man that looked to be the manager and explained/complained. The room condition was atrocious. Stains on walls. Bend towel rack. No comforter on bed, only sheets. Bad pillows. Rough towels. No iron, even after requesting one.

AC didnt work. Bed unconfortable. No hot water in the shower except from 7 to 9 pm (not a joke). Bad attitude for the staff.Not helpful at all. Breakfast very basic. Pool area very very noisy. Broken pool and beach furniture.

Nice, except the bathroom is very old, doesn't have any maintenance, was very nice but now no more investment,,,,, but was very cheap for me,,

for the $45 a night was ok, hotel needs reno everthing old, only one elevator worked entire stay air conditioning very noisy and dripped water. would not want more than several night in hotel

This was my second time there(June-2015 first time) when I checked in on Jan-2016, I told to the the receptionist that in June, someone got inside my room at 1:30 am and please, be sure that nobody try to do it again and YES, somebody got inside again around 2am, seems that the graveyard receptionist send room attendants to inspect occupied rooms, very scary moments at times on the night-morning. Bad habit, management need to stop this asap. Please.

This hotel used to be one of the best hotels in Acapulco, not anymore. Only one elevator was working Only got one roll of toilet paper for 6 people No wifi AC not working, switched room No TV remote in the room, was asked to go downstairs to pick it up Hallway floors dirty No towels in the pool area Shower floor water accumulated, didn't drained.

We booked our room around 2AM and got to the hotel around 3:30 AM apparently mexico isn't prepared with online reservations so I had to email a copy of my hotels.com info to a very unhappy employee at the reception desk. The majority of the staff was very rude and unhelpful whenever we asked for something. Room was your standard-beds are hard, bugs in room, air conditioning is very loud. Elevator takes too long. We stayed two nights and asked for housekeeping and they never came. Great location, right on the beach and in the middle of the hotel strip. We will not be returning to this hotel.

Fortunately we were close to Holiday Inn Resort . We could use their restaurant and wi fi.

Some hall ways lights out, some power outlets in room not working