Holiday Inn Express Edmonton Downtown by IHG

1-Star Review - Absolute Rip-Off on Pricing I recently stayed at the Holiday Inn Express Downtown Edmonton and was completely shocked by their dishonest billing practices. When I checked in, I signed the paperwork clearly showing a rate of $108 for the night. Everything seemed straightforward, and I trusted the hotel to honor what was on the document. Fast forward to the final bill — they charged me $259! That's more than double what I agreed to. When I questioned it at checkout, their explanation was vague and unhelpful. No clear breakdown, no apology, just a shrug and "that's what it came to." This is straight-up deceptive. I chose this hotel because of the decent location downtown and expected a standard, reliable IHG property. Instead, I feel scammed. The room itself was average at best — nothing special for the price they decided to charge. Do NOT stay here if you value transparency and fair pricing. They’ll lure you in with a low rate and then hit you with surprise charges at the end. I’ll be disputing this with my credit card and definitely won’t be back. Terrible experience. Avoid this place.

Staff very helpful and nice, good location

Swimming pool out of use ,very noisy the last night Breakfast could have been alot warmer

地理位置優越，房間整體舒適

原來酒店裝修工程進行中，訂房時完全不知情，住宿期間更有3天居然由早上10點至下午4點停水，諸多不便，也沒有給予樽裝水代用。

We booked this place because of its location near Rogers Place and the price. The staff was welcoming. The room was clean. We had taken the parking option, which was also fine. Breakfast was good, with warm cinnamon buns. The first day the eggs were cold (the warmer was off), but we reported it, and the second day everything was fine. We really appreciated the location; it was very easy to walk to the hockey game. It's also very close to downtown and the funicular.

Location was fabulous and we could walk everywhere we needed to. We also loved the balcony option.

Unfortunately it was under construction during our stay so water was being cut off for the full day. The fridge door in the room was broken (hinge) and the lamp was broken and taped up all the way around with packing tape.

The hotel was clean

The receptionist in the morning was rude. I called in asking to send HK with water and a laundry bag and he asked me to come down to take them. I did and he wanted me to take a cup and drink from the water at the lobby!! When I told him I needed it for the coffee machine and to take medication, he gave me a small one. I asked for one more and he was too rude.