Holiday Inn Express Edmonton Downtown by IHG

The staff were trying their best to make the stay pleasant.

The extreme smell of curry in the lobby and room, was unbearable. Toilet almost overflowed every time. Bathtub was rusted and the drain backed up with every shower. The shower curtain was covered in pubic hair (not ours). The carpet wasn’t vacuumed properly( toenail clippings everywhere) and paid a premium price for 1 star accommodation.

Staff were very friendly, rooms were nice with the balcony.

Hotel was under renovation during my stay and there was constant banging and construction noise first thing in the morning.

Great rooms with comfortable beds and ideal aircon units. Charming balconies with views, coffee machines and nice welcome chocolate! Breakfast was a good spread. The omelettes were a real feature for me.

Swimming pool was closed as part of the refurb and the business centre had a minor glitch but that was resolved by the staff.

Pool was closed down the day before our stay. Breakfast started too late for our departure

stanza veramente grande e comoda e pulita, posizione centralissima, parcheggio scoperto ma molto grande

Colazione identica ad altro albergo della stessa catena...si potrebbe fare di più ma va bene. Albergo in ristrutturazione quindi non pulitissimo ma perchè c'erano dei lavori.

Service at the front desk was excellent. Kudos to Chris who made it special from the first moment. He did the chain proud! As well the breakfast staff were great!

The threat of no water was bad. We were thrilled that the water shutoff was cancelled. Room was not cleaned as it should have been. Toilet paper was not replaced (spare roll) for a day. Coffee pods missed one day. Nothing earth shattering, but irritating.

Proximity to downtown events. Staff was professional and friendly, apologized for the situation.

Water was not available between 10 and 5 every day. When it was available attempted to have a bath and the water was brown, could not bathe. Keys for a large group of guests stopped working, line up to all have new keys provided. Paid for parking but still issued ticket (staff was going to arrange to have it removed).