Fairfield Inn & Suites Billings

The location was convenient

We had no hot water. After a long day of traveling, when you get to a hotel you just want a hot shower and sleep. The water was ice cold. They also double charged us for our room. We booked through booking but when I got my credit card bill, Fairfield had charged us also at a slightly higher rate. It’s been a month and I am still fighting with them to try and get my money back. It was not booking.com fault - it’s Marriott that I am having issues with

It was clean

That i should have been told the pool wasn't working. Also the price was to be 233.00 and my charge was 330.00

Staff was friendly & helpful. Lobby immaculate & rooms clean.

I went here late at night because it was so dark so I just decided to stay at this hotel. When I tell you this was the nicest comfiest hotel I stayed at I am telling the truth! They had the comfiest beds ever, the friendliest staff, the breakfast was so good! They just went into new renovation so everything is new!!! I would definitely stay here again and I would recommend it to others to stay here too!!!

Kitchen employee was very kind. House keeping keeps it nicely cleaned. Conveniently located Room door did not shut all the way, make sure you push it so it does close. Issues with key cards and someone that was not us checked us out at 4:45 am while we were still asleep. The lighting in the room was very dim. Pillows are lumpy. Pool closed for renovations. But if you just need a place to sleep it’s fine. My husband liked the huge TV.

very good breakfast good variety

nothing

We appreciated especially the well-maintained breakfast area and the cheery woman who ran it.

The elevators were having problems, and maybe caused the gasoline smell in the hallway. It was so strong it made me sick. For a Fairfield I was dissapointed.

Hotel that feels exceptionally safe can be hard to find: but I know it when I feel it. As an adult woman traveling alone across the state, it’s always lovely to be greeted in place that has genuine hospitality. When I arrived late at night , Della ( thank you!!) greeted me with warmth and offered snacks and kindness. This meant so much to me. I will save this hotel for the next time I am coming through Billings. Cheers and thanks!

Not much

Elevator didn’t work, breakfast was barely adequate. Hotel was overpriced for the quality. Definitely not up to Marriott standards