Residence Inn Rockford

Location was good near the Interstate and staff were very helpful.

Property was a bit outdated but still very clean and comfortable.

Room was good Breakfast was not the best. Juice machine broken. A banana That was old and a really bad tasting muffin

See above

We were in Rockford for an event. Which required us to check in at the posted check in time of 3pm. We arrived at 3:15. The front desk told us that our room would not be ready for another hour. This complicated our plans because our ride to the event was at 4:15. We were planning on using that hour to prepare for the event. Instead we were offered snacks. We went to the event on time after adapting to the lack of accommodation. We returned to the hotel several hours later to find the front desk vacant. After several minutes, the clerk appeared and we were able to check in. Again offering snacks for the inconvenience. When we got up to the room the air conditioning was on full blast and the inside air temperature was near the outside air temperature. Which was typical for an evening in the Midwest in early march. I quickly made the adjustment, and after 15-20 minutes the room became bearable. So after quite the day I decided to turn on the television. Didn’t work. Checked the plugs. All the inputs. Didn’t work. No signal. At this point we didn’t call the front desk because I wasn’t confident that they could accommodate us. They would likely offer more snacks. In the morning at least there was coffee. But again in the morning the front desk was vacant. There was no one to offer us snacks that we didn’t want in the first place. This did not meet the Marriott brand standard.

Everything was loved

Nothing was disliked

Easy to load in from our parking spot out front. Front desk gal went over and above to help us get into our room smoothly with our autistic, nonverbal son.