Residence Inn Rockford

I love just the place and the area

Lovely

Love the king room. The kitchen has pretty much everything you need. The breakfast is very nice. Great place to stay and not feel like you are in a hotel. It’s like your own little apartment. Highly recommend.

The beds and towels

Lack of cleanliness. Outdated ..stinky stairwell..

The WiFi didn’t work, two tvs did not work , when we arrived the phones were down for hours. I wasn’t expecting a $255 per night suite to not suit all the needs of traveling and being really comfortable. The staff at front desk was rude and had me and my family waiting because there phones was down so we had to call the third party who we booked through to update changes to our reservations and email the new update to them. All around very stressful check in process and the stay was not worth $255. A lot of amenities were not working and up to part.

This place needs a refresh. I saw broken floor tiles, scratched and worn furniture, etc. Plus, phones weren’t working, so we couldn’t call the desk, TV’s weren’t showing any channels or streaming, and ice machine in the refrigerator didn’t work. The front desk staff were very nice, but this was the worst hotel experience I’ve had in a while.

Surprise $5 fee for parking added at the end of the stay. Security was a joke - card readers to access building were completely broken or outright missing. Gym is in a separate building from the hotel rooms, which isn't advertised on the site, and not ideal in winter/rain. Massive gap between bottom of door and floor allowed pot smoke and noise from neighbors into the unit.

My family had a very good stay the staff was awesome .and what to thank the maids for giving us extra blankets.....

TV needs to be on each side of room if they can