The Westin Mount Laurel

Wanted a pet friendly hotel, generator run, with a restaurant during recent snow storm. All good but could not leave room with dogs except to take them out. So could not come down to TV area and meet other people with dogs. Restaurant was good ... Matthew my server and all the Restaurant and from t desk people were nice.

ZERO STARS IF I COULD I stayed at the Westin Mount Laurel solely because I was visiting a family member in prison. It was advertised as the most “luxurious” option in the area, which is completely false and misleading. Upon arrival, the room looked dirty and poorly maintained. The bed sheets were extremely wrinkled, as if they had not been cleaned or steamed, and there were visible smudge and grime marks on the mirror. I was on a tight schedule the following morning and did not have time to stop and complain, but the condition of the room was unacceptable for a hotel that claims to be a Westin. The checkout experience was traumatizing and escalated in a way that was completely unnecessary and deeply insulting. I was running slightly over an hour late due to my very sick goddaughter, whom I was trying to allow extra rest to avoid a hospital visit. I communicated this to staff. Despite that, hotel staff knocked on the door every 15 minutes, creating unnecessary stress. I even opened the door while getting dressed and invited them inside to watch me pack just to show that I was actively leaving and had no intention of overstaying—especially since I barely wanted to be there in the first place. When I finally got downstairs, I was calmly speaking with the front desk for about 10 minutes when FOUR POLICE OFFICERS suddenly walked up. I was immediately shocked and humiliated. The manager, Krystal Haskins, then told the police “never mind” because I was already downstairs. The fact that a Black woman in management would attempt to have another Black woman and a CHILD escorted out by police over an hour-late checkout is beyond disturbing. That decision was reckless, excessive, and completely inappropriate. This situation could have been handled professionally and privately. Instead, it was escalated in a way that felt punitive, humiliating, and discriminatory. I will be involving my attorney regarding this incident. I do NOT recommend this hotel to anyone. Manageme

Quality work Giovanna! An unforgettable experience, can't wait to go back!

The breakfast buffet is a bit pricey, but it had a wonderful assortment of fruits, cereals, oatmeal, yogurt parfaits, eggs, smoked salmon with onions, and cream cheese. Also, they offer a selection of coffee, teas, and hot water. If you don't like what's on the buffet, or you would like in addition; you can order and omelet of your choice. The hostess and wait staff were very warm, friendly and very accommodating. I would definitely stay at the Westin for any future needs!

Everything was wonderful except for one front desk person who didn't seem to want to help me make another reservation for an additional night's stay. He told me to come back in the morning (I originally booked a Friday night stay on7/18/25). It was very busy, but it just seemed like he didn't want to be bothered. I booked through a third party site and I wanted to stay in the same room. Another young man whose name started with an A, helped me that next morning and was very professional, accommodating and took care of my wants, needs and concerns and kept me in the same room. Another negative, was that I had a family member stay in room 329 on 7/18/25 and she checked out and forgot 3-4 pieces of clothing including a vintage denim jacket, long dress slacks and a dress skirt and no one in housekeeping turned them in to lost and found. My family member did not realize she left her things until Sunday morning when she arrived home, On Sunday morning I checked at the front desk and a very tall, darker-skinned man- his name began with an S, was very helpful and professional in checking the locker for any items, but they were not there when he checked. No one has called her yet about the items and that is very disappointing. Folks, check the entire room and closets before you check-out!!!

Clean, smelled nice and good breakfast

Nothing

Location was in close proximity to my final destination.

Although breakfast was paid for during my booking, the hotel said it was not. It was a hassle to get them to finally confirm I had already paid for breakfast and not charge me an additional $40.

the people

paying for parking

Went to a very fun and beautiful wedding!!! Marc was the best employee! He is so kind and helpful!