Quality Inn Pell City I-20 exit 158

Great value

Breakfast was a bit weak no fruit no juice or bottled water.

The bed wasn’t comfortable and no cups for coffee.

Nice staff. Clean rooms. Breakfast could have been better. Will definitely stay again though

The front desk clerk, Mabel, was so sweet to call me to tell me we left an important set of keys in our room after we checked out. Whoever found them was supposed to call us but didn't. Then Mabel found out & she followed up to call us. Those are very important keys he needs for work so we are deeply appreciative of her thoughtfulness! The room was fine. I was a little worried the window unit air conditioning might not work good but it was fine. It was a little loud but ended up being ok. The bfast was a little disappointing. Most of the food was out when we went at 8 am. There was no one tending to it to ask about replenishing it. But what we ended up eating was fine. Overall a fine experience!

Y

We had a late check in. Took forever to get clerk (no buzzer at window) wall and tray for ice bucket was dirty. Water didn’t drain in sink. Stagnant water and no stopper for tub. We heard other rooms TV or people talking all night. Staff was loud outside our door early in the morning.

We were told at check in that we on the 3rd floor but is no elevator. I am 69 years old carrying luggage with bad knees and find out there was no elevator that should be mentioned at reservation time.

A lot cheaper than the Hilton properties. You don't get anything extra except the rooms are bigger across the street at the Hilton hotels. Other than that it's nothing different. Staff is nice.

We came back to our room after being gone all day Friday to find our door ajar propped open by the dead bolt and the light was on, I had asked the maid for a new box of tissues that morning which I got. She asked me would we be staying, I replied yes. She wanted to know if we needed any towels and I said NO to mark us off her list. This was most disturbing to say the least. I did not find anything missing which is not even the point, there were medications sitting out in the open.