Residence Inn by Marriott Durango Downtown

Nothing

Staff was very friendly.

The staff and the billing system made a huge confusion during my stay. In the checkout they just asked me my credit card and tried to charge me again. Thanks God my credit card app blocked the transaction. I was already paid in advance on Booking.com. Then the staff asked apologies, and told me I needed only to pay USD27 in taxes/fees. The Booking.com reservation was clearly saying that was already paid. I didn't pay, and asked them to talk with Booking.com Also in the 3rd day, my credit card app notified me during the night that my card was blocked due to a suspect transaction. It was USD40 from the hotel, and in the lobby the staff team told me it was a deposit. Ok, then I unlocked my card allowing the transaction. In the 4th day, a refund of USD40 was done. I didn't understand why, since I was going to stay there for 6 days, but ok. a mess!

Location, having a full kitchen was pretty convenient. Staff were kind and attentive

Pool could have been warmer.

Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.

From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!

Pros: Great location - convenient to downtown and 35-40min to Purgatory. Loved the 2 bedroom room option with kitchen for our family of 4 so we could cook dinners and have some separate space. Great-smelling bathroom amenities and breakfast buffet had a nice selection. The kids enjoyed swimming in the pool but it was pretty cold (~78degF). If the weather had been better, we would have liked to utilize the fun Sports Court. John at the front desk was very helpful with our questions or needs. We enjoyed getting hot peppermint tea in the lobby. The female employee refilling the breakfast on Thurs and Fri was great, and kinder than the male employee who worked the buffet Sat-Sun. Cons: There were apples left in our room fridge from the previous occupant. The fridge had an intermittent leak inside from where the freezer connected to the fridge. The bathroom door was extremely squeaky whenever it moved which was annoying at night. Several of the dishes in the cabinets were dirty & had to be re-washed when we arrived. Would have appreciated a small skillet, silicone spatula, and a few other kitchen utensils to be stocked.

Nice big suite! 2 bathrooms for privacy was perfect! Clean and the staff was great!! Thanks to John and the ladies cleaning!!!

I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.

The staff here was great. Due to poor working conditions, I needed to check out of my hotel in Cortez early, and the staff was not only able to get me an early check-in but were also exceptionally kind during my four-night stay at the property. I needed to come into town for some business engagements during SNOWDOWN week, one of Durango's busiest weeks. I have been on the road A LOT this year, and my time in Durango was exceptionally pleasant. I honestly was sad to leave and head to Denver for my next leg of the trip.