Fairfield Inn & Suites Jackson

Not very much to be honest.

We arrived Friday April 26th and were immediately greeted by construction workers and the strong smell of paint. We got checked in and walking back we noticed the pool was closed. Got to our room, which was remodeled but extremely dusted and not clean by any standards. Apparently, the room was not cleaned after it was finished. Dust n dirt everywhere. There was something on the blanket. Lucky for us, we brought our own blankets. Then at about 9:30 pm we contacted the front desk about how long until the workers were done??? They were jamming music n being very loud. This continued until 10:30 pm 2 doors away from our room. 🙄 We were told they ordered a pizza and didn’t have a time that they would be done. I’m sorry, but construction workers working that late is so unprofessional and disrespectful to your guests. There was no blow dryer in the room as well. The coffee maker n the walls in the bathroom are grossly covered in dust. We also had to contact the front desk at 11pm Saturday night about kids running rampant in the room above us. At checkout on Monday morning I spoke with a blond lady at the front desk. I reiterated the situation that we were having and she got attitude with me and tried to tell me that we should have told her what was going on. But we had already informed the front desk. It is not our job to relay messages to the next shift. I definitely wasn’t looking for a free vacation. I come to MICHIGAN minimum of three times a year. I decided to try a new hotel just because and boy did I make a big mistake picking your place. The blonde lady then tried to tell me that Information on the website informing people that the pool was closed. I said it definitely was not then a younger brown haired girl looked it up and inform the blonde woman that it definitely was not on the website. I’m sure there is more but I absolutely was disappointed and will never stay at your hotel again. Total disappointment and stressed over the whole ordeal.

Rooms were clean with new carpet.

Under some reconstructing , pool and fitness room was not accessible other than that nothing to complain about. Hot breakfast if you choose if not cold was available along with a variety of other things. Room was clean bed comfy.

Overall a very enjoyable stay. Unfortunate timing, updating a few things including the pool🌧

When your hotel is under construction, you should post that on your reservation website so customers have a heads up. If I had known the conditions of your hotel, I definitely wouldn't have stayed there.