Sheraton Kauai Coconut Beach Resort

Great experience. Recommend getting premier seating for best views. Generous buffet, fish excellent and pork, chicken ok.

We checked in on Monday, February 2nd for 2 nights. Cedric was at the front desk. No greeting at all. He just asked for the spelling of my last name. I asked if there was an upgrade available (we are premium platinum elite and even with a prior gold elite status and traveling all over the world, we’ve always been given an upgrade). He said “no”. I said fine. Then he informs me we’re on the ground floor with no view which was actually a downgrade from the partial ocean view I booked and prepaid for. He could see I was unhappy so then he told me he does have one room on the 2nd floor but it has 2 beds. I asked if I could see the room. He gave me the keys. The room was fine. Way better than a ground floor near the pool with no view. I told him we would take that one. He then says, someone needs to talk to you first. What? In comes Micah who informs me he will need to charge me $85 more each night for the room that was offered to me just a few minutes earlier by Cedric with no mention of having to pay for the 2nd floor room. I told them both never mind and to just give me the ground floor pool room. (Keep in mind this was Monday during off season and the hotel was not even close to full as confirmed by another non-front desk worker later on that day.) I truly feel both of these gentlemen were just trying to be difficult. So then suddenly Cedric hands me the keys to the 2nd floor room and says in fact I don’t need to pay $85 more per night. We then proceed to leave (We were planning an elaborate lunch with drinks prior to dropping my in-laws at the airport but decided that was the last place we wanted to give our business to so we headed down the street to Lava Lava.) Micah followed us out to hand us our wristbands and a pamphlet. My husband lets him know that they did have our room available so not sure why we had to be embarrassed and shamed at the front desk instead of just giving us a decent room to start with. Micah then goes on a tangent about needing to “run a business”. Let’s do the math on this. We went down the street and spent $400 on lunch and drinks which would have been spent at the hotel if we weren’t made to feel like outcasts. We also chose to eat lunch and dinner elsewhere for the next 2 days/nights. Micah did not let up. He then called us to see how many people were staying in our room. What?? We were storing the in-laws bags with the bellman so he was trying to catch us doing something so he could scold us again? Then when my husband asked for our REQUIRED 4:00PM checkout the day before departure, (as a platinum elite member), the woman at the front desk (he didn’t get her name), proceeded to argue that she could only give us a 2:00PM but then finally gave in. We’ve honestly NEVER been treated so poorly checking into a Bonvoy property. Oh and the room was not clean. (See pics-it looks like feces were smeared on the wall). The only reason for 2 stars is the pool was nice (and very vacant) and the bartenders were lovely. We do NOT recommend this place unless you like dealing with people who have Oppositional Defiant Disorder. No thank you. I worked with kids with this disorder and it is incredibly stressful.

Very comfy pillows and beds and the view was great.

TV did not work properly.. turned on and navigated to the menu but could not select a program and therefore could not watch anything.

We booked the deluxe ocean front room because we wanted to evaluate this Sheraton for our next trip to Kauai. The view is excellent and room is huge, but for all their trying to be a 5-star resort, the service and upkeep fall short. At check in there was no acknowledgment if gold status or our importance as their guest…it was all about how busy they were and how they could not accommodate our requests until another reception host came over, put leis around our neck and heartily welcomed us. Then suddenly everything was ready as requested. The weather was rainy and it flooded our lanai which caused water to run under the doors into the room. After a call to the front desk for housekeeping or maintenance we ended up cleaning up with bathroom towels to keep from tracking water around the room. Hours later and still no service from the front desk. Lesson learned-don’t pay for deluxe ocean front unless you’re willing to work to keep the room clean. Our mission to find a resort for the next Kauai trip continues-the Sheraton Coconut Beach is a NO.

Location

Not clean, I reserved a walk-in shower room and beach view but got a bathtub room and garden view.

Location, facilities and amenities, staff

Pillows could be better, housekeeping schedule could be better

Zimmer war für mich als alleinreisende groß genug, die Lage war Richtung Wailua und daher mit schönem Blick ins Grüne und aufs Meer und besonders ruhig-vom Pool abgewandt. Das Frühstück habe ich nicht genutzt, da der Buffetpreis (37 $) in keinem Verhältnis zu den angebotenen Speisen steht. Besonders gefallen haben mir die sehr freundliche und zuvorkommenden Art von Lissa an der Rezeption, die alles in ihrer Macht stehende möglich gemacht hat für mich. Ebenso Karen, die Concierge, die mit viel Liebe und Einsatz meine Touren vor Ort organisiert hat.

Der Zimmerservice hat drei Tage lang den Boden nicht gereinigt, wodurch Sand- und Grasreste immer wieder unter den Füßen klebten. Außerdem hat der junge Mann vom Service eine Wasserflasche, die neben dem Bett stand, eigenhändig entsorgt. Auch kam er ohne anzuklopfen direkt ins Zimmer. Die Wasserflasche wurde mir von der Rezeption ersetzt und die Tür konnte ich mit einem Metallbalken zusätzlich verriegeln. Der Strand vorm Hotel ist nur bedingt zum Baden geeignet.

The staff was very friendly and helpful. I booked a Luau on site and an Island group tour. I loved both of them!

I thought the food menu as the bar was very limited. I would suggest an upgrade to add more appetizers such as guacamole and chips, and spinach artichoke dip and chips.

Stayed here based on a friend’s recommendation and it exceeded expectations! Very clean and right on a beach. More than half the cost of the Grand Hyatt I was considering. This is also centrally located which is perfect for visiting both the north and south shores.