Country Inn & Suites by Radisson, Fairview Heights, IL

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Hot water

Cleanliness,over priced for facility, not to the standard we are use to for Country Inn and Suites

Highly recommended!

This wouldve been a 5 star review, however on the last day i had to call the police because whoever did the overnight shift does not communicate with morning shift. We wanted to late checkout, and when i wanted to do late checkout I was problem even though we notified the overnight shift that we were checking out late. The front desk said i did not notify them of the late checkout until 2pm, when i remember specifically that i told the overnight man(at 4am mind you) that we were checking out late. When i asked for general manager and disctrict manager information, i was treated like how they treat their women over the pond (like trash) all because of miscommunication from overnight to dayshift. Would not recommentd this location if you are doing a girls weekend or if you are single because the employees do not have common courtesy. Have already contacted BBB AND disputed my card. I knew i shouldve spent the extra $125 to stay downtown STL. The breakfast thankfully was decent, but other than the late checkout issue this is a great location. Its right off the highway.

Rooms cleans pool needed cleaning. Overall decent stay.

The room was disgusting. There was hair and stains on the sheets. The AC was caked with dust and had an old fragrance filter clipped to hide the smell coming out of it. There was hair and animal(rat) feces in the bathroom floor. The toliet and shower were also dirty. We checked out 2 minutes after checking in.

The bathroom was extremely tiny. It was difficult to walk in and actually have room to close the door. The bathtub had mold growing all around the caulking. We were disturbed by housekeeping early (8:45) even with the “Do not disturb” sign on the door. We received a text around 8:30 asking us to check out online. It felt like we were being rushed out even though checkout was at 11:00. We were led to believe that breakfast was open until 10:00 but it had been put away at 9:30 and we were informed that 10:00 was “only on the weekends.” The staff handling the breakfast was extremely kind, offering to bring us something from the back if we wanted it. Other than a couple kind staff the trip was okay. The bathroom was unexceptionable, though, in my opinion.

Breakfast was sad, and an odd combination. Sausage patties and baked potatoes ? No eggs…. No bananas.

Nice rooms the elevator was a bit scary… and the carpet though out was old and kinda nasty

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