Country Inn & Suites by Radisson, Fairview Heights, IL

Good size room; however, the bathroom was very small. It was difficult closing the door to use the toilet. Also the bathroom facet was broken. The staff was friendly and efficient. The room also had plenty of outlets for recharging our electronic devices.

Great time

Tacky. Upon arrival check in personnel were hard to understand( accent and dialect) took multiple attempts and spelling to communicate. Required I give them a credit card for security deposit ( told card would NOT be charged yet it was ). I was told I would be able to obtain a receipt with a zero balance upon check out, yet at check out I was told “ we don’t have paper for that”, and a refund would appear in 24-48 hours! The room was OK. Little fridge was not cold so had to keep items in cooler on ice. Bed was very very firm and uncomfortable for my sleep, yet my husband did OK. The facility appeared to have some upgrades done yet unskillfully completed. Breakfast was the usual with waffle maker, scrambled eggs and sausage. Bagel but with no fresh fruit available. Upon check out attempted to pass along concerns that needed attention in our room but the attendant was not interested and did not ask what they were! The receipt she printed for me was bogus, computer generated with all false information except my name, address and phone. The attendant stated it was due to 3rd party booking and I should have booked directly. We travel and stop when tired…not knowing where we will be so this method allows us to see what is available when we get to wherever for the night. Choice Hotels, you can do better. And now we now we can choose better than Choice Hotels.

The elevator needs new catpet or flooring. It was raveled and gross. Parts of the elevator where duct taped. Our room was small. The beds were hard as rocks. The tv was huge for a hotel room. The tub had a large area chipped off and drained super slow. No hair dryer. When my dtr asked at desk for one, the man was rude and said the room had one. Finally got a hair dryer when i called front desk. Not enough towels. No bathroom rug. Breakfast was not the best. Poor selection and coffee was gross. Should have stayed across the street. Poor value for amou t spent.

The hotel staff are friendly and helpful! I also appreciated the quiet atmosphere.

The “heated” pool was freezing. The rooms had no TV remotes. They had broken tiles, doors couldn’t open all the way, drawers wouldn’t stay closed, no fruit in the morning, room smelled horrible parts of the elevator with duct tape taped, there was a used soap left in the shower.

How friendly the staff was

Beds were hard, shower head sucked either sprayed to hard or not enough, bathroom was supper tiny, room was either to cold or to hot no matter how I messed with the thermostat, pool was not heated, breakfast was very limited

The hotel is a good value. The breakfast is not big, but there is enough to start the day. I appreciate the fact that the hotel is not noisy, and the bed is comfy. My only complaint is the air freshener in the room. Some scents don’t agree with me, and I would prefer no air freshener in the room.