Courtyard by Marriott Riverfront New Bern

I normally don’t comment about the staff. Until I encountered this clerk here. She is the absolute rudest clerk I have ever encountered. Room was nice. And clean. I managed hotels and would never her in front line. Mess my day up. From the start when I saw her yelling at maintenance about the door not working in front of guest. Your front line people should not be like that. Night shift was very very very pleasant. Maybe even a bit much. lol. But I would rather that than this lady. I asked if the pool was open 3 times. She never looked up. I am still not sure if she had ear buds in. But she never looked up. This interaction with her REALLY REALLY GAVE ME A SOUR TASTE. the hotel is nice. The balcony. And everything. But this lady made me feel I was not welcome here.

We loved everything about this place, with one exception. All the pillows in the room were feather pillows. I may have been able to call downstairs and received something better. But it was late and I gave it a try. Everything else was absolutely wonderful!

Terrible room. Dirty bathroom, rug and walls. No water pressure. Water stopped when taking shower. Complained but never fixed. Don’t stay here. I left and went to Marriot Courtyard.

Room was upgraded to a room with a balcony facing the river!

Good front desk staff. Property could use an upgrade.

It was great, we had a wedding that weekend in New Bern NC . It was great being able to not have to drive home late at night. After we just drove a few minutes and were able to go to sleep.

The best thing about this hotel is the location. Everything else is average or below average in terms of cleanliness and service. They don’t provide room service but every three days, which this time was fine for us considering we were on a road trip and it was a one night stay, but I couldn’t imagine being a family or stuck in there for three days with no actual service. The sinks were super low. When my husband first said something about it, I thought it was because he’s 6’2” but I’m 5’3” and was hunched over that low sink (wasn’t an accessible room). It was just very low, low toilet, very little water pressure (had to turn around three times to get wet in the shower, and forget washing shampoo out of your hair). It seems like a hotel that has had a lot of cleaning & maintenance shortcuts and cutbacks. If Location is a thing that matters to you then you can probably tolerate it for a short period because it is beside a beautiful lake park and in the heart of history with a lot of things you can walk to. Otherwise, find alternatives.

Everything

No microwave in room or small table on balcony

Comfortable rooms at an affordable rate, and located within walking distance of downtown New Bern. Right on the water, and only a couple minute walk to the New Bern Convention Center. The staff was friendly and the rooms were all well maintained. There's a restaurant on site, so breakfast is not included in the reservation.

We liked the location by the water and close to the downtown area.

There was no room service for a two-night stay.