Holiday Inn Express Lynchburg by IHG

Convient, but not clean, stains on carpets, older furnishings. Did have a nice breakfast bar.

We had an issue and needed to talk to customer service but because we did the reservation through Expedia, we could not get in touch with an actual person. Because we did not have a Holiday Inn confirmation number, the automated service would hang up on us and not send us to an actual person. We also had a difficult time finding the number to the front desk but when we did, they could not help either. My daughter said the hotel itself was okay but wotht he issues we had, i will not stay at a Holiday Inn again.

It was a nice stay, my only concern, as I understand is a concern for others is the constant dripping of the A/C outside on the window sill, it can make sleeping challenging at night, its quite loud. But everything was clean, the front desk staff very kind and accommodating, especially Amy, she was a dear! The cleaning staff were very helpful and kind, especially the woman on our hall the weekend we were there (sorry don't know her name) short hair, super sweet. Brand of Coffee at breakfast bar could be improved, not great. My husband enjoyed the breakfast and snacks. Some Gluten free options would be nice. The bed was comfortable. We would stay here again, and we recommend it. :-)

Handy to get to.

Fridge made noises.

Pet friendly, my girl got even her own welcome packet with a small toy.

Friendly staff and overall very clean and convenient.

The food selection was good. The handicap room was suitable for my husband's needs.

Everything

The pillows were too soft.

Easy check in and clean