Tru By Hilton Cleveland Midtown

i did not have breakfast

I have to give a huge shout out to the Lady who worked the 3-11 shift. The power was out and she was all alone and handled it wonderfully. She got everyone in rooms and when power came back on called rooms and double checked on quest. She was a rock star

Clean, lots of seating in the lobby and options for breakfast.

There were only lamps to light up the room, so it could get a bit dark. The first room we were given also hadn’t been cleaned yet, but they gave us a new room quickly!

I really liked the room size and storage space. The free parking is a plus and the bed is pretty comfy. They added more to there tv so if you have a little one its helpful then from what they had before. Free breakfast, friendly staff, and clean facilities.

I just wish there was a coffee maker in the room and it would be perfect but doesn't stop me from ever staying.

Good location with plenty of parking. Room was fairly large and clean.

The breakfast was very poorly stocked. We got to breakfast at ~7:20 am in the middle of the breakfast window. They were out of scrambled eggs, hard boiled eggs, pancakes, and oatmeal. The juice machine did not work. There was no butter or cream cheese. The stocked options were basically cereal, yogurt, and toast and bagels with peanut butter or jelly. Our room also had issues. About half of the lights did not work. We also could not raise or lower the blackout curtain because the control chain was off. We were only there one night, so we didn't try to get any of it fixed, but it's hard to imagine the cleaners didn't notice any of it.

The breakfast was good.

The hotel charged our card before we checked in even though we chose pay at the property. The room was not clean and there was no hot water the night of check in or the next morning. We had to wash off with cold water and then wait until the next evening to shower. The hotel staff was not sincerely apologetic for this and just informed us it was fixed and would come back soon. Very frustrating when you are going to a hospital with a sick loved one.

Good