Best Western Atlanta Cumberland Galleria Hotel

This place is terrible Cleanliness 0 Customer service 0

I liked nothing about the property,. It’s not as pictured the pool not functioning mind you it was 82° while I stayed here ,the pool was dirty filled with mud and leaves. My first room was disgusting those fingerprints on the mirrors. There was pubic hair on the toilet and there was hair in the shower. In my second room, things appear to be nice but day two there was a roach in the bathroom floor. There were times where I’d be on the phone calling for towels and no one would answered any calls . We call for towels and we couldn’t get any all day . The only time I was able to get a towel was when I came downstairs at 11pm and someone who worked there that was off the clock. Her name was Tamika. She helped me get towels. this place is indefinite need of new management.

the location

The room we stayed at, wasn’t properly cleaned the floor still had crumbs. The door was broken in and wouldn’t lock from the inside as well. You couldn’t use the safety lock on the top of the door. Breakfast started at different times, requested room service for cleaning and never received it.

Bec

Can hear party that was going on people in kept walking hallway

The property was clean and comfortable.

The location was literally in the woods .