Best Western Atlanta Cumberland Galleria Hotel

Very Comfortable and nice

NA

The staff was nice

Pretty sure the elevator was broken, it always smelled of burning something and made weird noises. You had to bust a u turn to get there

The only thing that I like was the area and location

I was there Valentines weekend the stay was horrible! But this is where I stay when I'm in Atlanta because of the location. They checked me into a dirty room after my notes stated that they will makes sure the stay wouldn't be nothing like the last stay. I went to the front desk to have the assign me to another room because of the condition, he checked me into another room which was cool. I'm not sure what was the nose that sounded like a motorcycle all night couldn't sleep for nothing Friday night. So I was like I don't want to go back to the desk with another problem so I was like I'll just wait to Saturday night and hopefully it get better. So as me and my son Left out Saturday afternoon I ask the housekeeper for towels she was like I had to go to front desk and let them know and they will put in a request, so I did that. Me and my son went out for the day we came back to the room bout 8 NO TOWELS. SO I was like cool shaking my head. I showered and laid down the noise was still loud. I went to the front desk an ask the clerk to come heard the nose cause it's no easy I can sleep peacefully, and get up and have to drive 9 hours home in the morning. So she came to the room and heard the noise. She then checked me in to 411 which the room was half way clean with cleaning rags on top of the table, no soap and only 1 bath and one face towel at that point I just wanted some rest cause I couldn't get any the night before. I've stay at this location for the past 5 years my 2 VISITS THESE 2 LAST TIMES WAS HORRIBLE I HAVE PICTURES OF THE ROOM AND THE CONDITION TO BACK UP WHAT I just explained wouldn't let me upload all the pictures that I took

I paid for the stay and they took my money and me and my girlfriend had to sleep in the car I want my $72.29 back

It’s was not clean the sheets had stains it was hair all around the tub I want a refund for the second night cause we did not stay we checkout the next morning

Nice food

When arriving at the Best western Hotel i was greeted by  a manager and an employee.  The employee pulled up my reservation and proceeded to ask me to pay for the stay which was a thur-Sunday stay .. i informed him That the stay was paid for by booking.com he proceeded to say mam it’s not please pay for your stay . He kept yelling at me to pay more money! As I’m on the phone with booking .com they called the hotel,  and the hotel  didn’t answer. I had to put my phone on speaker so the hotel was able to hear booking.com .. before booking can even explain to them the to a virtual card magically appeared. To where it showed that the room was paid for ! During my stay my room wasn’t cleaned not once . I informed the front desk .i was told that house keeping will get to it.. I left the hotel for 3 hours came back to a dirty room i Asked what happened she forgot i left the hotel again to come back to the room still not clean.so now i asked for the manager the employee told me she was gone i asked can you call her .. he proceeded to say she don’t take calls after 5pm ! So i had to sit outside my room for a hour until the new shift came into work ! Even when i checked-out still wasn’t able to talk to a Manager. Horrible hospitality! Horrible stay !

breakfast how late it was

nothing

I don’t understand why it has so many bad reviews. My stay was great. It was clean the breakfast was good. The front desk was nice. Overall it was a very good experience for not a high price.

Great Location