The Hotel Zags Portland

Mi experiencia estuvo muy por debajo de lo esperado, principalmente por la atención recibida en recepción. La persona que realizó mi check-in tuvo una actitud pasivo-agresiva y poco servicial. Me explicó los servicios del hotel de forma muy apresurada, sin dar lugar a consultas. Cuando le hice un par de preguntas, respondió con soberbia, lo que me hizo sentir incómodo desde el primer momento. Además, el sistema de aire acondicionado estaba configurado en modo frío a pesar de que la temperatura exterior era de aproximadamente 8 °C (según me explicaron el aire se configura automáticamente en base a la temperatura exterior-no funcionaba aparentemente) Solicité sábanas adicionales para combatir el frío y, en su lugar, me llevaron dos cobijas muy finas que no solucionaron el problema. Terminé despertándome durante la madrugada con frío y tuve que llamar a recepción, alrededor de la 1:00 a. m., para pedir un calefactor eléctrico. No solo tuve que bajar personalmente a buscarlo, sino que considero que esa alternativa podría habérseme ofrecido desde un principio, evitando la molestia de tener que salir de la habitación en medio de la noche. La única persona que me brindó una atención realmente amable fue la recepcionista que estaba presente durante el check-out. En contraste, los recepcionistas anteriores me hicieron sentir como si me estuvieran haciendo un favor, en lugar de brindar un servicio básico por el que pagué. Quiero destacar que en todo momento mantuve un trato respetuoso y comprensivo. Trabajo en hotelería, por lo que entiendo que pueden surgir inconvenientes y procuré no ser "el huésped molesto". Justamente por conocer el rubro, considero que la actitud del personal y la falta de anticipación para resolver una situación tan básica como la calefacción fueron especialmente decepcionantes.

Si muy bonito

El parking

People were super friendly and the place was awesome

Clean/comfortable room. Great place for families or just anyone looking for a low key place to stay. Plenty places to just hang out. Free games and sports equipment to borrow. Free smores at night. Kind of away from the bars and louder parts of DT Portland, but still within walking distance. I normally park off site to save money, and because a lot of hotels use off site parking lots anyway. This time I just used the hotel parking which is actually underneath the hotel and fully secured. It actually ended up being a good decision. Was really nice to be able to go straight up to the room after a long trip the first night and a long day of hiking the second night.

Das Hotel liegt sehr gut. Unser Zimmer war sehr schön. Das Personal super freundlich. Frühstück für amerikanische Verhältnisse gut. Hotel kann man empfehlen.

The staff were absolutely amazing no matter what time of day - I arrived late and had a lot of early mornings. The communal areas and my bedroom were very clean. The area felt safe, the additional things like board games, outside areas, access to 24/7 gym/swim, etc., were really good, and overall I would certainly stay again. Thanks!

The button to ask for housekeeping must not have worked as I did not get my room cleaned once in my stay. I could have certainly come and asked the front desk - that's on me. The breakfast was slightly more limited than I had in mind but it was fine (bagels, eggs, yoghurt, cereal).

I liked the area, they had activities planned for the evenings, and the room was clean

The staff's attitude. Overall the staff would treat you as an inconvenience. As contructive criticism, how they treat customers should be addressed my management. It is not how you say things but how you say them. They did a super fast check in as if they didnt want to deal with us. You would say hello and they will ignore you and just ask what you wanted. I could understand if they were swamped woth work but they were not when we were at the lobby. One night we let know the front desk that we ordered some food through Uber Eats since we know that they close the doors. The lady looked at us, made a face and started moving her head side to side while saying "okay..." It made us feel why we were stupid just by making them aware that an Uber Driver would be coming to the property. This is just a tiny example. Other example is how they talk badly about other customers in between them while you are just standing there.... trust me, i could go on and on... When this constructive criticism was brought at the end of the stay, one staff said that she was surprised of the treatment because all the staff was super nice. Other staff (i believe her name was Rayna or something like that) intervines and actually was empathetic with us instead of brushing us to the side. Overall, with how much i have traveled around the world and the states, i believe this is the worse treatment that i have ever gotten from front desk staff. Again, it is not what you say but how you say it.