Hyatt Place Minneapolis Airport South

This was one of the worst hotel experiences I’ve had. We were put on a renovation floor without being told, and the paint fumes were overwhelming. The front desk staff was rude when we asked to move. The second room was dirty with hair in the bathroom, stained carpet, and damaged furniture. Completely unacceptable and not what I expect from Hyatt.

I used to love come and stay here at the Hyatt Place. Everytime manageemnt from India takes over a hotel property it goes horribly. I run away from those hotels chains. Unfortunately this has happeded here at the Hyatt Place. If you have ever stayed in a ptoperty managed or owned by Indians you know what I mean. This is my last stay.

Room not clean and had others clothes still present next to the couch in the living room area of studio suite. Rooms seemed outdated

I am very disappointed. My husband requested an airport shuttle so I could sleep in as I needed to drive 4 hours home. When he got down to the shuttle there were more people waiting than the shuttle had space for. After he was told he could take the shuttle, they then told him they wouldn’t go to terminal 1, only 2, then back to the hotel for the rest of the guests. He needed to have his bags checked an hour before, since he was traveling internationally. I then had to wake up at 4:15 to take him to the airport, so he wouldn’t be late. This caused me to miss breakfast and leave the hotel at 4:30am. Why pay for the room a second night when I couldn’t use it or the breakfast. I was running on a few hours of sleep and had to drive back to Madison after I dropped him at the airport. Horrible experience and clear signs of incompetence by the staff. We specifically requested the shuttle the day prior to avoid this situation. Definitely did not feel like we were treated as globalist members.

Not what expected. Hotel in need of a major renovation and makeover. Room was heavily worn down. So many options near the Mall of America and airport and ended up being unlucky with my choice.

Very little support from staff, we were locked out of our room after unloading luggage and their door battery died. We were promised a complimentary room and drinks for having to wait almost two hours at night to get back in with a sick child and another one who needed their medication in the room. We were told to call a manager 'later' when we checked out in the morning and have had no follow through. We stayed one night prior to a flight for Christmas with family. The hotel room was clean but very worn out. Carpet torn up by bathroom door and furniture was scuffed and worn out as well.

We should have been told about construction when I called to book the hotel very inconvenient and no hot tub should be on the site page also my family all missed breakfast maybe extend that a little more. People bouncing up and down in the elevator next to ours scared my 6 year old. Also we are in a double room and my kids blankets are thicker then ours I had to ask for another blanket for our bed. Need more parking!

Had an unexpected stay at the Hyatt due to weather coming in. Breakfast was good, complimentary. Parking was a little tight. There is construction happening at the hotel but no major noise from that. The pool temp was a tiny bit chilly but acceptable to my teenage boys. We enjoyed the proximity to the Mall of America.

I had a great stay at the Hyatt Place South, located close to the MSP Airport. Spacious rooms that were quiet and clean. Really nice staff too. Great shuttle service to and from the airport. I was there for just the afternoon and it worked out perfect. I’ll be back! Thank you.

Work is being done on the outside of the building, and crews start at 7:45 am including the weekends. Impossible to sleep once they start.