Courtyard by Marriott Springfield

Clean great staff

Our 9/10/25 stay at Courtyard by Marriott Springfield was an absolute nightmare. If I could give zero stars, I would. The first room we were given had a urine-soaked bed. I only realized the source of the smell after sitting on it—long enough for the urine to soak through my clothing. Absolutely revolting. If housekeeping can overlook something this obvious, what else are they missing? The front desk manager was apologetic, comped the room, and moved us to another. But the “new” room wasn’t much better: torn curtains, dusty surfaces, and an overall unclean impression. We tried to sleep anyway, only to be woken around 1:00am by loud, repetitive beeping. After more than an hour, I discovered the source: an all-night highway construction project just outside our window. The beeping gave way to jackhammers, making sleep impossible. When I complained again, I was told the hotel had no control over city construction—and reminded that I wasn’t being charged. But a free horrible experience is still a horrible experience. It’s hard not to believe the hotel knowingly gave us the last available room precisely because it was uninhabitable. Why weren’t we transferred to another Marriott property, or even one of the many other hotels in the area? The issues didn’t stop at checkout. Despite my request, the hotel manager never responded to my email. Marriott corporate has also been unhelpful, with one rep even admitting my complaint had been sent to the wrong property. I don’t write negative reviews lightly, but I’ve been left with no choice. This was the worst hotel experience I have ever had—unsanitary, unresponsive, and unacceptable.

The hotel room itself had a smell to it. It was actually unbearable and smelled as if a cat had strayed in the room. When asked to change rooms I was told that it was not possible since the hotel was at full capacity. I have exclusively used Marriott properties for my business travels and may have to rethink that after this experience.

Everything was amazing!

Close to our relatives and good restaurants to take them. Close to shopping for the grandchildren. Nice rooms and friendly staff.

Pool extremely small, broken toilet, air conditioner left half of my room soaking wet from leaking so bad, bar didn’t even have the basics, bartender didn’t know how to make a simple drink, whole property was outdated. The staff was polite and tried to make our stay more comfortable but they can only work with what they have. For what I spent on my room it didn’t even come close to meeting my expectations. Very disappointed

The room was in great shape, bed comfortable, shower and bathroom very nice, tv worked great. I used the bistro bar in the front everyday for breakfast and coffee. Closely located to main thoroughfare and restaurants. I will stay there again when I come to visit again.