Courtyard by Marriott Springfield

The manager was pleasant; but the customer service from two specific staff members was not very stellar. They were rude and not very hospitable.

Gracious employees that were very helpful

Easy to find and convenient to all the sights we wished to see.

I was abut Leary or staying here. I booked and could not get out of the reservation They had a big sign posted that they did not accept cash and had none on site. This made me think the area must be high crime area. Fortunately I was able to stay without incident. I had to walk to the Target to break a $20 to tip the maid.

The gentleman at the front desk was extremely helpful finding me just the place i wanted to eat at.

Didn't make breakfast on time - would love a later option for those who don't get up early. Room was nice, liked the couch for seating.

Advertised a restaurant, but couldn't use it because they hadn't received shipment of food. Restaurant is a misleading word when you look at the menu of what we could have ordered. More like a diner. No hot tub (I thought there was one listed in the description). See above for breakfast. Staff was nice, but not usually at the front desk. They came quickly when we were there, but it's strange to walk in and not see anyone.

The location was easy in and out and there were plenty of restaurants and shopping close by.

Wished there had been a Continental Breakfast.

This hotel is terrible. The only good thing about it is the location. Here are the things I experienced: toilet overflowed, cockroach in room (330am). When moved to new room because of toilet overflowing on floor, the new room smelled like dog (though they don’t allow pets). Worse part of all of this was the callous response of the hotel manager when I told him about it in the morning.

We stayed here for 5 nights. For the most part the stay was good. The room was of good size, the staff was nice, and the hotel was quiet. There was one incident in the parking lot where seemingly a person was being warned by police about being arrested. Not sure what happened. We had another incident where a member of the cleaning staff tried to enter our room when we had requested no cleaning and had a sign on the door. We happened to be in the room and caught him before he entered. That was worrisome and we reported it to the front desk. The hot tub has been under construction for at least a year - maybe it will never be constructed.