The Lodge at Vail, a RockResort by Vail Resorts

Great staff - very accommodating

If you want a nice hotel with great views from your room, excellent staff then the lodge is the one. The staffs are really friendly and will make sure you and your family had a great experience.

Love the complimentary snacks and the Bevi and the hot tub area.

The Valet service was amazing. Great group with the best customer service I’ve ever had.

Love

We had a great stay at the lodge for a summer wedding. Really enjoyed the hiking and shopping. Will be coming back for a vacation.

Location: The location of the hotel was fabulous. It was an easy walk to shops and restaurants. We reserved a room with a balcony and Mountain View. The view was breathtaking. It was during the peak time of the aspens turning. Beautiful. Staff: The staff inside the hotel offered no hello or welcome back as you walk past them each day. After a five day stay, the young man did not even offer a …thank you for staying with us. So, don’t expect friendly interactions with the front desk. However, the valets were incredible helpful and friendly. Cleanliness: The room was to be cleaned every other day. The first cleaning day we left at 10:00 and arrived back at 3:30. The room had not been cleaned. I figured it was my fault for not telling the front desk when we left for the day. My husband asked the staff to clean or at least leave clean towels while we left for an early dinner. They did. So, the next cleaning day (two days later), we left at 9:00, and I told the front desk staff we would be gone so the room could be cleaned. When we returned at 4:00, the room had not been cleaned. It did not get cleaned before we checked out. To me this is a perk of saying at a hotel instead of an air bnb.

Lage, Food, friendly Staff, free coffee, free water station

Kissen im Zimmer, Setting of Temperatur, no Heat, when heat no A/C

All of the staff were great and the location was very convenient, however the room had issues. The shower nozzle was broken, so we couldn't adjust the setting, and the setting it was stuck on should have been labled 'violently aggressive'. Showering was actually painful on certain parts of the body. Also the location of the room was bizarre, almost as if it had been an afterthought by the architect. It was in the landing between two sets of stairs, next to an elevator, no other rooms anywhere near it. The location made it very loud, we were woken up a couple of times overnight by people outside. Also the view was of the valet parking lot. Very unlikely we would stay here again.

Loved our stay here! Hotel felt super clean and is centrally located. Walked everywhere