Clarion Pointe Mattoon near University

Very nice everything is brand new. But strangely their water smells and tastes like fresh dirt

Great property and the staff was excellent

Clean & comfortable with friendly staff. Will definitely stay here again when visiting EIU.

Everything was great with the except of the limited breakfast selection. I would certainly return again without hesitation.

Good place

All good.

Hotel was newly renovated and it is much better than it was prior to the change of management. Rooms are comfortable and full of space. Parking is much easier and for most part it is quiet. The fire alarm did go off late one night but nothing serious. They have wonderful amenities of snacks and drinks. Price was very affordable even during EIU homecoming weekend.

The property was very nice and clean

The hotel is very comfortable, clean, and attentive.

Signs say masks required and everyone in our family wore them but most times hotel staff did not, even when just sitting in the entry by registration desk. People were repeatedly smoking under the entrance portico, right by the entry door. When I asked the desk personnel if they could do something about the smokers I was told the only thing she could do was to ask them to move if she saw them - which of course she couldn't because she was hidden behind a plastic shower curtain hung over the reception area. This is interesting too because most smokers were hotel employees. Could this be a cause of the fire that occured the day we checked out?!?!?! Besides dealing with the smoke and the stink, there were cigarette butts covering the ground under the portico - not a great welcome to your establishment. I understand the inability to provide breakfast services and we appreciated the ability to have a go bag but was frustrated at the lack of options (good and drink) in the cart on our third day and the staff person's comment that she needed to replenish the cart - which she did not offer to do for us - and if she knew she needed to do it, why hadn't she already done it??? This wasn't the first time we had to ask for food options. When I reported our room had a musty smell, maybe a dog smell, the response was one of lack of care or empathy. If you are in need of a traveler to "secret shop" your facilities and/or to provide customer service training, I would gladly do so!!!