DoubleTree by Hilton Almaty

This is not a bad hotel but not quite as luxurious or high end as one might expect from the pricetag. Checkin was handled well and I get a modest upgrade for Hilton status. The best thing about the room was the view of the snowcapped mountains from two sides. Bed was comfy and towels were thick and plush. The bathroom was not great; a stand-in tub with a half door that doesn't keep the water from leaking out, and a ridiculously places handheld shower that either you had to hold or crouch down (unless you are under 5 feet tall) to use. Just unacceptable for a four star international hotel. Also the shower gel didn't work and the shampoo container was not even attached to the wall. Other things in the room didn't work quite right. Breakfast was a reasonably good buffet. The location is slightly out of the way but an easy and cheap Yandex ride or walk of 20-30 minutes to the more central sights. Overall not a bad choice (especially if you want to earn or burn Hilton points) but not sure it is worth the rates.

Large; comfortable, clean room. Convenient, central location. Wonderful breakfast with varied fresh selections changing daily and healthy choices available. Nice indoor swimming pool and excellent gym. We were very happy with our stay.

We booked 4 nights at Double Tree Hilton for our KITF for the group of 20 over pax. The rooms were ok, nice amenity but the hotel is quite old. But the only part we didnt like were the wifi connection. If you are on your biz trip but the wifi is terrible than it would be a nightmare. When we check out in the evening, staff didnt have their rountine checkout procedure to make sure guests will not leave anything behind / or forgot any items. I left my laptop adaptor in the room and only known a day later. But after my colleague check with hotel they said nothing found in the room !?! Anyway, I would not recommend this hotel if you are corporate traveller.

Location, cleanliness & King rooms.

Staff, Communication, Suite layout, facility management,

great location new hotel

I left my leather jacket in the breakfast area. Went to collect it next day and it went missing.

Rooms were equipped with every requirement like shoe polish and full toiletries, iron and table. Everyday cleaning and changing bed covers

Generally good. Rooms and toilets are clean but not exceptional as one would expect from a 5 star rated famous chain of hotels