Hampton Inn & Suites San Clemente - Fully Renovated

The room was very nice, the only issue was the ripped screen on the door to the balcony. Overall the room exceeded my expectations. Great central location to everything

Breakfast was good. Plenty of choices

Our bedroom was across from the interstate 5 freeway. We could not sleep all night all night due to the traffic noise as the door was not soundproof. On our arrival the toilet did not flush. It was fixed after the front desk was informed. Had to run the tap for 5 to 10 minutes to get hot water

It was under construction and we didn't know it before hand.

They did not mention that they are under renovation

They did not handle well the assignment of rooms and when their electronic card system was not working… I didn’t feel safe when they left the card key outside our door when the electronic system started working… we were coming in from an outing and when we asked the front desk to open our room door for G’s, she said she the electronic system is now working and left our cards outside our door.

Do not go to this hotel, it is crazy how Hilton is letting guests book and stay here in its current condition. They are currently “renovating the place”. With that there is no access to the pool, lobby, gym, balconies, card readers, breakfast, and the halls are loud and dirty. As a diamond member Hilton greatly disappointed me with this one.

This place was under construction and should have been closed.

Stay away from this hotel until remodeling is done. We are Diamond members with Hilton, nothing on the Hilton Honors site indicating construction. The hotels website makes note of construction but not indicating that weekends are affected. Woke up to construction personnel doing their job, not their fault. Staffs comments were…it’s on the website. Construction debris in hallways, the place is a construction site and it looks it. We have stayed here multiple times…based on the front desks comments…never again.

We had left jewelry in room after checking out came back within 2 hrs after calling front desk to find it gone, the room had not been cleaned yet, but bedding was om dresser. They checked with housekeeping to no avail. Filled out the questioner they sent with all the details, heard nothing back then contacted Hilton corporate, still have not heard back from anyone. Being there was only a two hour window I would think they could review the card access and CCTV in hallway to see who entered the room and follow up with them. After this experience I will be reluctant to stay at any Hilton property. Be aware if staying at thas property.

They misrepresented the hotel with newly renovated rooms. The entire hotel was still being renovated. No breakfast other than a bag with a few things. Gym, pool closed. Construction truck in the parking structure.

Everything