Clarion Pointe Durham Research Triangle Park

Front desk was nice.

It took us 4 different tries to get into the correct room we booked. When we finally got in the room it did not have the extra safety lock. There were stains on the “clean” sheets, curtains, lamp shades, floor, and all pieces of furniture. The bed was extremely uncomfortable and our “none smoke room” reeked of stale cigarettes. The area did not seem the safest and overall sketchy. It just seems that the cleanliness and comfort of this hotel is very overlooked. Will not stay again.

Everything was nice and comfortable

Bath tub was dirty.

Location was convenient

Facility was dated, no blanket or comforter

Clean,comfortable and friendly environment

N/B

I am writing to formally document my extremely disappointing experience during my recent stay at the Clarion Hotel in Chapel Hill, North Carolina on [date]. Upon entering my assigned room, I immediately noticed several concerning issues: All pillows were missing from the bed No towels were provided in the bathroom The toilet seat was left up, suggesting inadequate cleaning Due to time constraints (I needed to quickly change for a graduation ceremony), I was forced to enter an unoccupied room down the hall to obtain necessary items. This should never be necessary at a reputable hotel. The true extent of the room's deplorable condition became apparent when I returned late that evening. The bathroom was in an unacceptable state: Visible mold and mildew on the shower ceiling Dirt and unidentified fluid stains on multiple surfaces including: Bathroom walls Hairdryer Bathtub Various other bathroom surfaces I documented these conditions with photos and video the following morning and reported the issues to the front desk, requesting appropriate compensation and manager contact. I was informed the manager would be unavailable until 1-3 PM, well after the 11 AM checkout time and my scheduled attendance at another graduation ceremony at noon. Upon checkout, I was offered only a $45 refund, which is grossly inadequate given the severity of the issues encountered. A full or at minimum 50% refund would be reasonable for the substandard accommodations. Traveler for 6 decades.

Do not stay here. The staff is friendly, but this place is absolutely disgusting. There were bed bugs and a person on house arrest here. I do not recommend.