Hyatt Place Fort Lauderdale Cruise Port & Convention Center - Newly Renovated

Ease to get to cruise port

Reception too small as is the breakfast choice

Great hotel and location. Very clean and modern. Large rooms. Very comfortable. Staff was very helpful and friendly. Only negative was the breakfast. Eggs were rubbery, potatoes were cold and bacon was very greasy. Rest of breakfast items were fine.

Breakfast was fine not great not horrible. Mediocre.

Staff was fine when we checked in. We arrived back in Ft. Lauderdale and needed temporary storage for luggage. Called and asked if we could they said yes. Arrived at hotel then said they can’t because manager said they couldn’t accommodate and for “safety reasons” they could not accept luggage which makes zero sense because we stayed there 3 days prior. Wasted 30 dollars on an uber. Had I been told on the phone no that’s one thing but to be told yes then turned away when you arrive is unacceptable

Friendly and helpful staff, great location for bars and restaurants. Clean and newly decorated.

This Hotel is a nightmare, we booked it because it got a good rating but that was a joke, the lobby is a debacle to say the least we booked our king suite well in advance and couldn't check in until after check in time because the room wasn't ready we were told there were 16 people waiting ahead of us we did arrive early as we were on a cruise. But never heard from the hotel as we waited for 6 hrs we finally called and where still told to call back with that said we were never offered use off the pool while we had to wait when our room was finally ready we got stuck at the end of the hall by the exit door and laundry room where the door slammed all night long. We are cruisers and love Fort Lauderdale but we will never stay here again the breakfast is not good either and the staff isn't very friendly but with the way the entrance and front desk are set up I'm sure it makes for a frustrating unorganized work atmosphere atmosphere also we had to call for a shuttle to the airport Sub contacted by the hotel that never showed up for our scheduled time to get to our plain when I called about our 7:45 pick at 8 am I was told they were busy and would get to us in a little bit. That's not acceptable when you have a flight to catch .

Stayed at this hotel the night before my cruise and had a wonderful experience. The rooms were spotless, and the customer service was excellent. I also used the hotel’s cruise‑parking option and was very happy with the convenience. Breakfast was great—perfect before heading to the port. In the past, I’ve used the shuttle service and it has always been excellent, though this time I chose to take an Uber. I also appreciate that the hotel displays all the cruises departing from the ports, which makes planning even easier. Highly recommend this hotel for a pre‑cruise stay.