Hyatt Place Albuquerque Uptown

Convenient location near many restaurants. Every staff member smiled and spoke to us. They were extremely helpful too. Room was thoughtfully designed with lots of touches you wouldn’t expect. Very comfortable for the 3 of us to sit and watch tv in the evening. Great breakfast!

Bathroom (the room with toilet and shower) was very tight and hard to change clothes in. That was the only negative.

Location, cleanliness, comfort, customer service.

The bathroom. I wish it was bigger and away from the bed area. The layout of it was weird.

We have stayed at a Hyatt Place on many occasions in several states. To say that the Hyatt Place Albuquerque/Uptown is in need of maintenance and staff training is an understatement. Below is a list of items we found to be very substandard for any Hyatt property: 1. Front desk staff had no idea how to find tech support or the number to contact for Wi-Fi authentication of devices which cannot stay connected to Wi-Fi. It took a phone call to management and over an hour for desk staff to locate the 3rd party tech support number. 2. The luggage carts at the hotel entrance had 3 small wheels and were so cheaply made luggage would not stay on the carts, and you could barely push or steer the carts with luggage because the small wheels dug into the carpet. 3. The west EMERGENCY exit has a pad lock on it. So much for fire safety. 4. The ladies' bathroom on the main floor has a toilet with a non-functioning auto flush, and it can't be flushed manually with a push button. 5. The hotel sliding airlock inner doors were off the tracks and would not shut. This forced guests trying to eat breakfast to wear winter coats, since 35-40 degree air flooded the lobby every time the outer airlock doors opened. 6. The heavy steel door to the bathroom in our room (423) scrapped the floor to the point that the door was hard to open and close. 7. The automatic toaster in the breakfast area was non-functional. Guests had to use tongs to pry stuck toast out of the toaster. 8. Several dark stains were on the carpet in our room. Pillows and the mattress belonged in a cheap 1980s era motel, not a Hyatt Place. 9. Forget trying to cast any of your streaming app subscriptions to the TVs. The TVs have very few channels and should have been replaced years ago with newer models with casting capabilities. We had to resort to watching Netflix using my computer. It was better than nothing, but not much. 10. The door handle on the main level (east stairwell) is broken and permanently open. Anyone coming in the main entrance could access the stairs and have access to the guest rooms on all floors. Why require card access to elevator functions when anyone can access guest floors via the stairwell? 11. The breakfast was subpar in many ways. An hour before breakfast closed, there were no spoons, no cow's milk, no one taking stacked dirty dishes away to be washed. Dirty dishes were stacked so high they were on the verge of crashing to the floor. 12. The only positives in our 3 night stay were the cleaning ladies who were very friendly and worked tirelessly, along with the hotels' proximity to the ABQ/Uptown shopping area.

The staff was Friendly and helpful.

There was a small oversight that the Manager, Cindy Wood rectified quickly. I was very impressed with her willingness to help.

Sausage was great and the layout was nice.

Get rid of the powdered eggs, those things are nasty, no one should be eating them.

My experience staying here was amazing!! I was met with very pleasant staff who made me feel appreciated and values. The hotel itself was very clean and cozy. It is also in a good location. Thanks for a great stay!

It’s worth your salt to stay at the Hyatt Place Uptown. The rooms have been updated and were clean. The breakfast buffet was mighty tasty. And the location was convenient. But Uptown’s competitive edge is their staff. During our stay (November 5-9), Pralay, Katie, Nicol, Michael and Josh generously offered my wife and I suggestions about services, shopping, restaurants, and navigating around Albuquerque. Being strangers, that would have been useful by itself. But we appreciated their help all the more because we were in town for my brother’s funeral (which we didn’t tell them). It was a tough time for us; we were distracted and drained. So even little ways Pralay and his associates helped us lessened our load.