Residence Inn Knoxville Cedar Bluff

Breakfast was excellent. Nice choice of both hot and cold breakfast items. Suite has a full kitchen and small table and 2 chairs ' The bed was off to the side for a little more privacy.

The suite's seating was very uncomfortable, too large for a smaller person or someone who needed support in rising or sitting. The bathroom vanity was very tight for 2 people.

Rooms are comfortable, staff was very pleasant and helpful. Enjoyed our stay.

We arrived during a thunderstorm and we’re surprised that there was no covered canopy under which we could unload our luggage. Consequently we and our luggage were soaking wet when we checked in. Our room had no luggage caddy. We didn’t want to place a wet suitcase on the bed to unpack so we had to improvise and set up the ironing board to unpack. When we tried to latch the door for safety, the latch fell on the floor because the pin was broken. There wasn’t a glass or coffee cup in the kitchen. When we inquired at the front desk we were told that we would need to unload the dishwasher. It seems that even on vacation we can’t escape kitchen chores :). There was no ice bucket in our suite either. On a positive note the bed was comfortable. We wouldn’t choose to stay at this hotel again. The front desk clerk Samantha was very pleasant.

The people who work in this location are AMAZING. From the front desk daytime to night time, breakfast crew, each and every one has compassion and kindness. The people you have working for you make a hotel experience and these ladies are over the top! My husband was here for two weeks for work and our family traveled with him the first few days. They made us feel like the most important people and had hot chocolate ready each evening. Ended up my husband injured himself (off site) while there and they were so kind to us through that whole process and us returning. They made our lives so easy that two weeks!! Management should be so grateful for their empathetic, polite, welcoming staff!

I was supposed to have a 2 bed and ended up with a sleep sofa. I'm whatever. But they're was only 1 TV in the room. So me and my son would of had to share a bed in order to watch TV. That's just not right. If your going to have a room that had "2" bed then it should have 2 tv's. I feel ripped off having to pay almost $512 for that tiny room. It didn't even have a stove. It had 2 small burners. I was not happy at all. I asked to switch rooms and it was going to be an additional $400 and something. Line NO.

This comment is directed to Expedia. We chose this hotel over the courtyard because they advertised a manager’s reception. The hotel staff stated that this was not the case and that they had repeatedly told Expedia to remove the statement but Expedia failed to do so.

Excellent breakfast! The room was great too, but only for 2 people. Everything was clean. Location was good.

I have no idea how Marriott can call a sectional sofa, a sofa bed. The listing says, 1 queen bed and 1 sofa bed, suitable for 4 adults. This gave the impression that the sectional sofa can be converted to a sofa bed, but you cannot!! We reached late night and was really surprised by this. We decided to just adjust for one night.

Nice stay, good location in the heart of Knoxville, close to restaurants and shopping, decent breakfast, housekeeping could have come by more often.

Everything was great, very clean and comfortable.