Comfort Inn & Suites Huntington Beach

The hotel was located conveniently between the locations I needed to visit while staying there. I did not have any opportunity to eat one of the breakfasts, however being able to grab some juice and an orange every morning was a plus. There were enough people dining that the hotel must be doing something right.

When I arrived there were three people at the front counter working, a check in clerk, a trainee, and a shift manager. There was one guest in front of me. My wait to check in was longer than ten minutes. The manager, a woman in her thirties I would guess, wearing a dress that that was so short and tight that if she took a deep breath I thought all the seams would burst, and as for bending over, my heavens! The entire time I was waiting to check in, watching the trainee struggling through checking in the guest with a bit of help from the other clerk, the shift manager stood at the end of the counter and played on her phone. The only time she would look up from her game/chat, would be to correct the training clerks answers. After I was finally checked in, and in my room, I could not get the internet to connect. I have done this dozens of times at hotels all over, however after trying everything I could think of and still having no luck, I called the front desk for help. They explained that all I needed to do was select their network and it would take me to the sign in page. I explained that it would not take me to the sign in page, but rather told me the network was unavailable, the reply to that was to be told that of all the guests in the hotel, I was the only person having any issues with the internet. I gathered my phone and IPad and headed down to the desk again, where I again waited for another guest to be checked in. I asked the clerk if she would help me, as I could not get internet service. After attempting many times, she turned to the manager and said “this is the lady that has a problem with the internet,” and asked the manager if she would help me. After rolling her eyes she took my phone and tried several times to get the internet to open. After being unsuccessful, and without a word, she left the counter for a few minutes into the back. When she returned, she attempted again to log my phone in, this time with success.

Location is great, breakfast is well done. Maintenance guy was super helpful and tried his best to make things right

Air conditioner wasnt working when we got there...they tried to fix it for a few hours and ultimately i just asked for a box fan for the night, thinking theyd fix it the next day. Came back to the room the next evening and the front desk female basically called me a liar when I told her our air conditioner had not been fixed until maintenance confirmed it, she was rude and i wasnt even pissed until she treated me like a liar -the night maintenance guy was awesome and got me a working ac. The bathroom exhaust fan doesn't work so there is major water damage to the door/walls/fixtures in the bathroom. This was my go to but this experience made me find a new hotel, probably will not be back anytime soon.

They denied me and my service animal

The manager was really mean talking to me through the phone from his room looking at the cameras he said judging me and my service animal and said i would have to pay a $300 fee just to have my service animal there. He is a service animal in training for chronic PTSD . I had all my paperwork and he said I was a liar. I felt attacked. I’ve never been rejected from a property in my life until that night.

The staff was great

The property was a little dated

I’ve stayed at a few hotels in Huntington Beach and this property by far was the best!

I only wish I could have stayed longer!

Nothing

Very dirty room and very Outdated. rust EVERYWHERE in the rooms Paint chipping off the walls. The couches are stained. The bathroom is falling apart. The breakfast is microwaved breakfast You have about 45 people getting breakfast and they putout 10 eggs and 8 sausages no luck on eating. very dirty they can do ALOT BETTER this location has so much potential we will not be returning. From desk lady is very rude aswell came down for a Disney trip with my family. I will just take my money elsewhere next time save your time and money book somewhere else!

Muy buena ubicación, el personal muy amable