Hyatt Regency Merida Hotel

El ruido de los aires acondicionados 24/7, desde el piso 3, no lo mencionaron al momento de reservar, de haber sabido, pido cambio de habitacion.

We thoroughly enjoyed our stay at Hyatt Regency Mérida. The hotel is about a 20-minute walk to the historic center, with several excellent restaurants just 5–10 minutes away. Mérida itself offers incredible history, culture, and fantastic food. If you rent a car, we highly recommend visiting the flamingos in Celestún, the relaxed beach town of Progreso, and the many cenotes and Mayan ruins within 1–1.5 hours’ drive. What truly stood out was the staff. Everyone was warm and helpful, especially the restaurant and Regency Club lounge teams. The lounge food variety was excellent — noticeably healthier than many other Hyatt lounges. As Globalists, we appreciated having lounge access and recommend requesting the 17th floor for convenience. The only downside was noise. Our north-facing room (overlooking the pool) experienced constant road traffic, which we managed with a noise machine and earplugs. However, one evening pool event was exceptionally loud — the room was vibrating until 11pm, likely due to single-pane windows. Guests on the opposite side also mentioned frequent loud music. We would return in a heartbeat if this issue were addressed. Improved soundproofing or stricter event volume control would make a significant difference. One additional suggestion: adding two-bed suite options would greatly benefit guests who prefer suites but do not want a king bed.

The hotel is perfectly located as it is right next to Colon 60, an office/hotel/restaurant complex where many tour companies make a stop. If you are riding the bus from the airport (modern buses and only 3usd each way) this is your stop as well. Staff at the front desk, housekeeping and the cafe were super attentive and helpful. Then you are 1.5 mile walk from downtown, a straight shot on Calle 60, and also a few steps from Paseo Montejo

The experience at Hyatt Regency Merida was fantastic. The best associate at the front desk Suri was excellent and efficient, always helpful and cordial.

Very poor rooms that don't match Hyatt Regency levels of quality. Filthy windows, concierge that knew very little about the area or offerings, ect. Bathrooms incredibly small.

Wonderful stay at the Hyatt Regency. Highly recommend this quiet property in a safe neighborhood. The staff is extremely attentive, replenishing pool towels, and breakfast items. The Regency Club was outstanding! Loved the coffee/cappuchino machine and the evening happy hour which was enough for dinner. Included fantastic breakfast buffet with everything you could imagine. The heated pool was enjoyable with plenty of chairs available. Can't wait to return!

Special thanks to Sergio Cabrera, Debbie Soberanis, the guest experience team and GM Sarah Levorato for the warm welcome from welcoming email to actually staying in the hotel, we received recognition for being Hyatt globalist guests and had a memorable experience for the first time visiting and staying in Merida.

Our stay at Hyatt Regency Mérida was fantastic. Mérida is quickly becoming one of the hottest destinations in Mexico—rich in culture, history, and a unique blend of Mayan and Mexican cuisine, with incredible sites to explore. The Hyatt Regency is perfectly located at the center of it all, with outstanding staff whose warm smiles and consistently attentive service truly elevate the experience and make your visit to this magical city even more memorable. Just around the corner from Paseo de Montejo, you can enjoy beautiful walks among historic buildings that transport you back hundreds of years, showcasing a stunning fusion of Mayan heritage and modern culture. An excellent value for your money and one of the best hotel choices in Mérida.

Would not recommend. The bathroom was the main reason. There was a gap in the shower door that caused water to be all over the floor. This was after you had to step over the toilet yo get into the shower. Water was like warm so if you are into cold showers its ok. There were stains on the wall and it overall did not seem cleaned. The floor on the room was gritty and often the dirt would end up in bed. I'd take slippers. The AC was loud. However the room size itself was great. If they would have added some of thar size to the bathroom it would have been appreciated. The coffee shop downstairs has great latte and pastries. I would pass next time, bathrooms mean a lot.