Hyatt Regency Merida Hotel

Lage

Alt, keine 5 Sterne, unattraktiver Pool, normales aber sicher kein besonders gutes Frühstück

Our bathroom ceiling leaked mystery fluid into our room from the room above us. We notified the front desk immediately but were not given any explanation or follow up or compensation from the hotel staff. It was a lot of fluid... Additionally, the walls of the hotel are paper thin and the doors slam LOUDLY. We were woken up multiple times by the birds outside, our neighbors getting up at 5 am, and other noises. I would not recommend staying here.

Super comfy beds and pillows with great size room. Lovely coffee from the coffee place with scrumptious cakes and pastries. In good location with a pleasant stroll into Centro.

The first impression I got of the hotel was my experience at reception although check in was easy I had to ask the receptionist to look at me to speak instead of talking to her computer screen as I couldn’t understand a word she was saying. Whilst waiting at reception and looking around the area the first thing I noticed was how dirty it was. Although our room was huge it looked tired and I have never experienced such noisy air conditioning it sounded like I was in a aeroplane perhaps it was because ours was an end room. The windows must have some kind of film on them perhaps to reflect the sun but this was scratched and tatty not nice when trying to take in the stunning view.

Hotel is in great condition and location and staff are very friendly. Rooms and pool are in good shape. Sadly they are dog-friendly and someone in a room near ours left their dog (or dogs?) in the room during the day. The barking was constant for hours. Thankfully we had things to do but reported to reception. They said they had called the owner to come back and get their dog. Please don't allow for pets to be left behind in hotel rooms. Their barking is pitiful and annoying! Otherwise very good stay.

Parken frei, Frühstück OK

Etwas abgewohnt, Badezimmer sehr klein. Keine Kaffeemaschine beim Frühstück. Bar etwas unpersönlich in Eingangshalle.

My wife and I stayed 8 nights during Christmas and the hotel is boring, we ended up going next door to the Holiday Inn for entertainment and to the Fiesta Americana across the street for the Spa and happy hour. They knew it was our anniversary and did nothing special, the day before we stayed for one night at a Krystal and they decorated the bed with an anniversary message and some wine, and the hotel is a much lower class. They even gave us a room on the 12th floor with an obscene mark carved on their window, I asked and they said they knew but had not been able to erase it. They need to do better. I am glad we rented a car. The only great thing is the maids service, they are great!