Comfort Inn Hoffman Estates - Schaumburg

Nothing since we were rudely kicked out

I drove 4 hours to reach this hotel, which I had booked days in advance, only to be told that my pets weren’t allowed because they were 10 pounds over the weight limit. This was after I had called ahead, clarified my pets’ weight, and booked ONLY after receiving confirmation from the staff. When I arrived, the staff was rude and unprofessional. The man who introduced himself as the owner/manager had a terrible attitude—he kept interrupting me, insisting that I had booked through Expedia (which I absolutely did NOT), and repeatedly pointed to the pet restriction sign, as if I hadn’t already confirmed the policy in advance. Despite the fact that they gave me misinformation, he refused to honor the booking or issue a refund. Instead, he made us leave after a 4-hour drive with no support or alternatives. This was horrible customer service from start to finish. * The staff was rude. * The manager was dismissive and unhelpful. * They refused to take accountability for their own mistake. Do NOT book here. Do NOT stay here. Save yourself the stress and look elsewhere.

Location

Front desk clerk interaction & lack of friendly communication about accommodation.

Was clean and comfortable

Personal looks engry this guy's needs different actitud

The bed was comfortable.

The staff was rude. The shower had black mold. Booking.com reserved the room with my card, upon arrival, the clerk told me the card was invalid and used THE SAME CARD to put a $150 hold on the room........ON TOP OF THE BOOKING.COM PRICE!