Comfort Inn Hoffman Estates - Schaumburg

Price and the room didn’t smell and the AC worked

The smell in the rest of the hotel- our clothes smelled in the car just walking from the room down to the lobby

Staff was friendly, Pedro the night clerk was super friendly and helpful. Room was clean, AC worked great. 4 night stay, awesome price, great location. Will stay here again.

Front desk was not friendly or inviting. Breakfast was mediocre the juices all gross and had stuff floating in my cup when I got them out of the machine. Room wasn’t dirty but wasn’t to what I think a hotel room cleanliness should be !

It was okay

Clean room, updated, kind staff, easy check in and check out. Wish there were a few more breakfast options and was not a buffet.

The staff was very friendly and helpful. The carpet and doors are just worn out and could use a refresh. The room was clean, but there was stuff on the carpet walking to the room. The first room we were given had an issue. The outlet all the lights were plugged into didn't work. We had to switch rooms. There was a full roll of toilet paper in the parking lot on the ground. It felt muggy in the room. Breakfast was yummy and tables were clean, the a/c blew cold, and the hotel was convenient for the events I was attending.

Uncontrolled noise levels, I had a washing machine banging from the wall behind me and a room with individuals screaming laughing well into the night, followed by insanely loud tv all night long. I asked to be moved rooms and was denied this request as they claimed they would fix the problem, despite the groups next to me staying another night as well. The noise level the following night was worse. We had 2 nights of no sleep and no help from staff. My room was next to the front desk on the 1st floor, the tv and screaming and yelling sounded loudly into the hallways. I called in the night to have to the noise addressed, which was to no avail. The staff claimed There were no open rooms available to be moved to, yet the parking lot was less than a 1/4 full. Breakfast would have been acceptable, I’d the juice machine would have been working, mold on the bread and the hot food hadn’t been empty by 8 am. Also, read the fine print- you must have a cc with the name of the person renting the room- the cc you make the reservation with is not acceptable. This of course was a huge surprise and a source of extreme contention with staff. I secured the room with my husband’s cc and presented it at check in. He was standing with me while Checking in but still they refused the cc and lectured me at length about reading their contract. All in all a very, very unpleasant stay.

Nothing