Comfort Inn Hoffman Estates - Schaumburg

Pedro at the front desk was great. Very friendly and funny. The room was clean and comfortable. No complaints.

Nada

Nada me gustó

Great and friendly staff

Some of the staff are friendly and accommodating some are so so. Breakfast is nice to have in the morning tho it’s the same thing every day. The air conditioning is my big problem here it’s not that strong and doesn’t circulate around the whole room but only where it’s place.

Employees so sad

I travel on an average of 12-15 times a year. This was a first time I had a very strange experience with this hotel. I was charged an additional $25/night for my 17 year old son. The hotel has a unique policy of 12 & under is free and any children over 12 is $25/person/night. My booking was through hotels.com and I disclosed the age of my son at the time of booking. Hotels.com tried their best and told me that they will reimburse this additional charge. On the second day of my stay (checkout day) I came down and picked up breakfast for my wife at 9:40am as the breakfast closes at 10am. They told me that breakfast must me eaten at the breakfast area and can’t be taken to the room. Such an awful experience in terms of their service and policies they are calling it. The hotel management are just transactional and have no business & customer service sense. I’m a very practical & very accommodative personality. Please don’t take your family to this place.

It was not good, it smelled a lot in all rooms and floor.