Spark by Hilton Matteson Chicago I 57

Comfy beds

Kids running and bumping all night until 5a

The staff was amazing and courteous. They made me feel welcomed.

The heat in the air conditioning unit wasn't working, so the unit only blew cold air; the filter inside the unit was dirty, making the air stuffy. The On-site maintenance technician was scheduled to fix the air-conditioning unit, but never got around to it. The mold inside the bathroom shower needed to be handled. Lastly, the other guests in the hotel were loud, making it hard to sleep.

I booked reservations back in April for a July stay, but when I arrived, the place was shut down. I called customer service, and not only did they seem unaware of the closure, they also tried to charge me twice the original rate for the same dates. I strongly recommend that you call before booking—this location is currently closed.

This was the most disgusting hotel I have ever stayed at. This was supposed to be a comfort inn, but as you’ll see in the pictures, I think they lost their comfort inn franchising status. We found hairs in our bedding and on our towels, paint on our towels, the room had no baseboards and the floor was dirty (the towel turned black when rubbed on the floor!), the lobby was torn apart and the hallways were dirty with trash. The AC did not work and today hit almost 90 degrees. The advertising pictures are extremely misleading and possibly taken from other hotels. When I asked for a refund, a strange mystery man (blue shirt in one of the pictures) stood behind me, and watched me as I pulled out to take a picture of the building. THE SIGN SAYING COMFORT INN IS GONE. Needless to say we did not stay for more than an hour. STAY!! AWAY!!

Service was good and breakfast had a nice section.

The stay was average. Nothing special or out of the ordinary. The receptionist and management can use some training in customer service. Both were rude and unaccommodating. Customer service goes a long way. Because of the unprofessional service, I cannot recommend this hotel to anyone.

I truly enjoyed my stay. My room was missing the shower curtain but they quickly replaced it without a problem. The continental breakfast was excellent with plenty of choices.

Everywhere in the bathroom was hair. The tub wasn't cleaned . I left at 8 am for a meeting and I saw no housecleaning person. I won't be back

Cost was good for what we needed. Few issues sink leaked when water was on. TV remote didn't work, got another one that didn't work. Beds are ok. It seems to be an older building, but kept up ok.

The front desk associate Jay is a con man who will swindle you out of your deposit the breakfast host named Wisdom will flirt with you making you extremely uncomfortable and is very perverted overpriced mediocre rooms that are gross especially the bedding