Residence Inn By Marriott Virginia Beach Oceanfront

Close to ocean, stores, and restaurants

Very unfriendly staff. No greetings, took 6 hours to get towels and 2 extra pillows. Breakfast was late or not filled…overcooked. The valet were rude and snarky and would be on their phones all day. Would not even look up to greet you. The room was cleaned in a rush and cleaning supplies were left out on the counter. They were doing construction on the balcony railings from 8am-7pm everyday. It was loud and contractors were staying at the hotel and would slam doors well after 10pm. Our balcony extended out further than all the other balconies and debris from the construction was falling all over our towels and clothing. We were never told to not go on our balcony and I had to tell the GM about the falling objects on our balcony that could have killed us. He then said that he would change the 8-1/2 by 11 notice in the desk to tell all occupants on the 2nd floor to not use their balcony. The GM blamed the contractors and the contractors blamed the GM. It was a huge oversight that could have hurt my family. We will never stay there again.

We loved the oceanfront room & dog friendly policy. The staff was very nice.

Breakfast could have been better…sometimes lacking utensils.

Staff was extremely friendly. Location and view was great! Everything felt and looked clean throughout the whole facility.

Parking was confusing. 3 blocks away for a garage or need to do valet. Food was mediocre.

The breakfast was nice. The staff was very friendly and helpful.

Dogs where roaming throughout the eating area, hated that. They were coming from the entrance off the beach entrance and front entrance. I had to have my sheets changed again because I found spots and a water bottle top in the sheets. Very uncomfortable about that.

The friendliness of the staff, comfortable beds, and close to where we needed to be

N/A

The breakfast was fine and the Jacuzzi was great.

The dishes were dirty. Glasses were not clean but put into the cabinet anyway. There was no HEAT in our room for the entire stay. Management brought in two space heaters for my husband and I to use for heat. The furnace.that was in the room was so loud that we couldn’t sleep on have a normal conversation. I won my business and work three shifts,so this trip was very important to us. It was also my birthday. I’m 66 & my husband is 73 years old and this has to be one of the worst trips I have ever been on. We left before check out. Now I am sick with a cold because of that room. I will go to Virginia Beach again but I will NEVER stay at another Marriott hotel again.

Ocean, pool, hot tub, location, ability to bring dogs