Comfort Inn & Suites Phoenix North - Deer Valley

Rarely write a review but this hotel appears better rated than it is. Arrived and elevator not working so used stairs, door to outside stairs not closing properly so anyone could enter upper level rooms. The pool was murky with green tinge so kids couldn’t swim. Toilet wouldn’t flush or ran water nonstop. Breakfast lady was happy cause ice machine had been broken for 2 months but just got fixed. The area is swamped with homeless , not hotel fault but their security of no locking outer door was scary. What pushed me over edge was breakfast starts at 7am and I went in at 6:50 to get milk for my daughter who had a soccer game and we had to leave at 7 to get to it. The lady at front desk was EXTREMELY rude and said that breakfast starts at 7 but it was the way she said it. So after all the things that were wrong they couldn’t allow me to get milk that was sitting out for my daughter? Very poor attitude of worker. Will never stay here again will go to my tried and true Sleep Inn Mayo Clinic location.

It was comfortably but the shower leaked under the floor boards in the hall. We think the shower cartridge was defective.

Good hotel in a sketchy area, the girl in the front desk was friendly, breakfast was simple but tasty (waffles, eggs, bacon, bagels, cereal, coffee, juice, yogurt, apples and bananas), the room was comfortable, very close to a Costco and a Walmart

As soon as entering the hotel smell like cigarette smoke throughout the check in area, hallway, including elevator and room Hotel is a non smoking area So I don’t understand why the smell inside the hotel

Horrible customer service, overnight staff refused to help us when we asked for a different room due to air conditioning not working and room reeking of cigarettes. We were told that the hotel was full (even though she didn’t even get up to check to see if a room was available) refused to find us an air freshener for the smell stating she’s “overnight and doesn’t know where housekeeping keeps anything” When we asked for a trash can for our room she stated I don’t know where to find one for you and then proceeded to empty out a trash can behind the desk and hand us that one. Complained and made rude remarks the entire duration of our conversation. The ice machine has been broken for 2 months and the vending machine to buy waters, other drinks, and snacks was broken and unable to accept payment. No washcloths in our room, when we asked housekeeping for some they told us we (my husband and I) that we had to share one washcloth. Visible urine stains on the carpet from previous pets stays. The managers fought against giving us a refund but thankfully hotels.com advocated for me and we were able to at least get a partial refund despite the horrendous customer service and quality of the room.

Property was at a different address.went to peoria property comfot inn . Spent more than the on line rate. Expedia was the mmistake. Hard to navigate webside, no property phone numbers to confirm

Screaming Child at checkin with what appeared to be a homeless woman using the bag cart to push her items around the lobby and outside building. Screaming and arguing in what looked to be the breakfast area and staff just ignored. That should have been our sign to just turn around and walk out. Marijuana smell though out the building and around pool area. Just mismanaged and lack of care/effort from staff to do anything about it. Unfortunately if you want a nice hotel you have to pay for it. No such thing as a good deal these days. Rather upset with myself for putting my family in a place like this. We are in the area for a gymnastics competition and this was the closest hotel. Won't make this mistake again.

I really liked this property