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9 / 10 Guest Rating

Serenity Hotel Boutique by Alsol

Avenida 10 con Avenida 40, Playa del Carmen, QROO, 77720, Playa del Carmen, MX

Serenity Hotel Boutique by Alsol - main view

About the Property

Experience a tranquil getaway at Serenity Hotel Boutique by Alsol, the perfect retreat nestled in the heart of Playa del Carmen.

Recreation Amenities
Dive into relaxation at our stunning outdoor pool or soak up the breathtaking views from our rooftop terrace, ideal for unwinding under the sun.

Gourmet Dining
Savor culinary delights at our on-site restaurant or indulge in room service for a cozy night in. Our bar and poolside lounge are perfect for enjoying your favorite drinks while mingling.

Comfort & Connectivity
Stay in one of our stylish 30 air-conditioned rooms, equipped with modern amenities like iPod docking stations and LCD televisions. Complimentary bottled water and reliable Wi-Fi keep you refreshed and connected throughout your stay.

Don't miss out on an unforgettable experience—book your stay at Serenity Hotel Boutique by Alsol today!

Facilities & Amenities

Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Front desk (limited hours)
Pool umbrellas

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 8:00 AM to 7:00 PM.Only registered guests are allowed in the guestrooms. The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-out is available.This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check Room Availability

1 night · 2 adults

Available Rooms

One Bedroom Suite - Photo 1
One Bedroom Suite - Photo 2
One Bedroom Suite - Photo 3
One Bedroom Suite - Photo 4
One Bedroom Suite - Photo 5
One Bedroom Suite - Photo 6
One Bedroom Suite - Photo 7
One Bedroom Suite - Photo 8
One Bedroom Suite - Photo 9
One Bedroom Suite - Photo 10
One Bedroom Suite - Photo 11
One Bedroom Suite - Photo 12
One Bedroom Suite - Photo 13
One Bedroom Suite - Photo 14
One Bedroom Suite - Photo 15
One Bedroom Suite - Photo 16
One Bedroom Suite - Photo 17
One Bedroom Suite - Photo 18
One Bedroom Suite - Photo 19
1/19

One Bedroom Suite

1 King Bed and 1 Double Sofa Bed603-sq-foot room with city views Layout - Bedroom, living room, and dining areaInternet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea makerSleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingNon-SmokingRoom/bed type depends on availability at check-in

56 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (131-150 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningFan

One Bedroom Suite

Non-refundable
Room Only
20% OFF$113.52

$90.82

Includes taxes & fees
Grand Junior Suite - Photo 1
Grand Junior Suite - Photo 2
Grand Junior Suite - Photo 3
Grand Junior Suite - Photo 4
Grand Junior Suite - Photo 5
1/5

Grand Junior Suite

1 King Bed and 1 Large Twin Sofa Bed829-sq-foot room with city views Layout - Bedroom, living room, and dining areaInternet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea makerSleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingRoom/bed type depends on availability at check-in

77 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningFan

Grand Junior Suite

Non-refundable
Room Only
20% OFF$141.09

$112.87

Includes taxes & fees
One Bedroom Corner Suite - Photo 1
One Bedroom Corner Suite - Photo 2
One Bedroom Corner Suite - Photo 3
One Bedroom Corner Suite - Photo 4
One Bedroom Corner Suite - Photo 5
1/5

One Bedroom Corner Suite

1 King Bed and 1 Large Twin Sofa Bed689-sq-foot room with city views Layout - Bedroom, living room, and dining areaInternet - WiFi 50+ Mbps Entertainment - 50-inch LCD TV, digital channels, and iPod dockFood & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea makerSleep - Premium bedding, a pillow menu, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and towelsPractical - Safe, iron/ironing board, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingRoom/bed type depends on availability at check-in

64 m2
Sleeps 4
1 King bed (151-180 cm wide)
1 Sofa bed (90-99 cm wide)
Amenities
Coffee/tea makerSafety deposit boxTVTelephoneAir conditioningFan

One Bedroom Corner Suite

Non-refundable
Room Only
20% OFF$125.45

$100.36

Includes taxes & fees

Guest Reviews

9
Exceptional107 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the comfortable stay.

Categories

Cleanliness8.5
Service8.5
Location9.5
Room Quality9.5
Amenities9.0
Value for Money9.0
Food and Beverage8.5
Overall Experience9.5

Select topics to read reviews

A
Anna
Verified booking
partner
Standard Room
Stayed in Jan 22, 2025

"Exceptional"

10.0

Our stay at the hotel was wonderful, we slept well, the bed was extremely comfortable, our towels were changed every day, we were satisfied)

Helpful?
D
DORIS
Verified booking
family
Standard Room
Stayed in Jan 12, 2025

"Excellent"

8.0

Everything fio

Helpful?
I
Ivan
Verified booking
partner
Standard Room
Stayed in Jan 9, 2025

"Good"

6.0

Three times i stayed here and never been offered the room upgrade. Asked for it and always excuses. Even lying on occupancy in order to don't give a room upgrade. If they don't want to give vip gold benefits, than they shouldn't be in vip access.

Helpful?
L
Lisa
Verified booking
partner
Standard Room
Stayed in Jan 8, 2025

"Exceptional"

10.0

One block off main strip, this is a fabulous option.

Helpful?
A
amorn
Verified booking
friends
Standard Room
Stayed in Jan 7, 2025

"Exceptional"

10.0

very good nice front deck

Helpful?
B
Blanca
Verified booking
partner
Standard Room
Stayed in Jan 6, 2025

"Good"

6.0

Not enough water, pressure and heat in the shower location is OK maybe a blanket in the living room will be great Garage very small narrow for a suv

Helpful?
G
Gloria
Verified booking
family
Standard Room
Stayed in Jan 5, 2025

"Exceptional"

10.0

Nice hotel with kitchen

Helpful?
L
Luci
Verified booking
family
Standard Room
Stayed in Jan 4, 2025

"Excellent"

8.0

I enjoyed the rooftop terrace. Disappointed with breakfast selections...and slow service. Suite came with no amenities..no dish soap no fillers for coffee just basic items that sb available Room was comfortable and staff were very helpful and friendly

Helpful?
Q
Quaadirrah
Verified booking
family
Standard Room
Stayed in Jan 2, 2025

"Good"

2.0

I had a terrible experience at this hotel and would not recommend it to anyone. The staff was extremely rude and unhelpful from the moment I arrived. The room was not clean—there were visible stains on the furniture, and it looked like it hadn’t been properly sanitized. Housekeeping never came to clean the room during my stay, and when I asked for extra towels, I was given a hard time as if it were a huge inconvenience. To make matters worse, they charged me extra at check-in even though I had already paid for my entire stay in advance. The parking garage was a nightmare—small, poorly lit, and difficult to navigate. On top of that, there was loud music playing all night, making it impossible to get any rest. This was easily one of the worst hotel experiences I’ve ever had. Avoid this place at all costs!

Helpful?
R
Rick
Verified booking
Standard Room
Stayed in Dec 30, 2024

"Exceptional"

10.0

The hotel was exactly as advertised. The balcony, kitchen and rooms were modestly sized, but worked well for the two of us. Two televisions with popular streaming services kept us entertained on rainy days. The rooftop pool area was a nice feature that we used every day. The complimentary breakfast with friendly service from Charles was a perfect start to the day. The location was very convenient. It was close enough to the beach and only one block from 5th Ave. Many restaurants were close by, as well as a very large grocery store. It wouldn’t be considered quiet, but the noise was reasonable and to be expected, given the proximity to everything. There was a Salsa Night on Friday that guests were invited to, although it seemed to be open to the public. The fairly loud music lasted until 1:30, so that is something to consider if it might be an issue. Overall, we found it to be a very enjoyable place to stay and would recommend it. The staff were very friendly and helpful.

Helpful?