Courtyard by Marriott King Kamehameha's Kona Beach Hotel

After the friendly, professional and wonderful staff we experienced on Oahu, the very UNfriendly, non-smiling, downright curt and completely unhelpful staff at this hotel was a jarring surprise. People at the front desk barely acknowledged our existence and actually seemed annoyed that we were bothering them by checking in fir a 5-night stay. That response didn't change with subsequent interactions either. They offered no facility information and acted annoyed when we asked a question. The rooms were okay, nothing special and the beds in both our rooms were unnaturally high -- I'm 5'4" and almost needed a step-ladder to get in the bed. Odd. I also had no hot water in the bathroom sink for our entire stay. Shower had hot water so couldn't understand why it never got above lukewarm in the sink. They also simply turned the water off one night, for some kind of maintenance, I think. The housekeeping staff and bellies were all terrific -- with the possible exception of the bellman who got us a taxi for our trip back to the airport -- think he got a relative or something as we were charged $50 for the 6 or 7 mile trip, while the trip FROM the airport had been o only $30, with a very surly and unpleasant driver. Our "ocean view" rooms did have an ocean view -- if you leaned out over the balcony, and looked over the rooftops, as evidenced in the photo. The lagoon near the pool was great, but the people who were supposed to be supplying us with snorkels, beach chairs and umbrellas simply closed up at odd hours, or refused to provide anything if it was an hour or two before their closing. Not nearly as delightful an experience as the Outrigger Marriott on Oahu.

This is our second time staying at the Courtyard Marriott in Kona. This time I booked an ocean front room not depending on my Marriot Titanium status for an upgrade. We tried to check-in at 2:00 pm and we were told that check-in time was between 4:00 pm and 6:00 pm. I looked at the Marriot website and my confirmation clearly stated that check-in time was at 4:00 pm. I spoke to the manager, Matt, and he was able to check us in right away with a lower floor ocean view room which had a view mostly of the blacktop roof. We moved the next day to a higher floor full ocean view which was beautiful. Matt also made up by reducing some of our extra fees. The room was a little dated but sitting on the lanai with the panoramic mountain, ocean, and city view more than made up for it. We used the pool a few days but one day there were no chairs available. The Jacuzzi was usually full of kids and one day it was not working. We had the breakfast buffet which was good and we loved sitting outside overlooking the beach. The hotel location is perfect which is walking distance to the pier, restaurants, and shops. Would I stay here again ? Yes, I’ve already made another booking.

Clean , comfortable, good central location. Lots of near by restaurants

Pool was cold. Beach was public and crowded, no chairs/shade

Everything

Nothing

Lage, ideal für eine Nacht in Kona

Parkingpreise

A rocky start upon check-in when I reserved an oceanfront room, high floor and received a low floor with a meh view. I had previously contacted the hotel 3 times with my request. However thanks to front desk agent TISHA, she saved the day and arranged to be assigned to the top floor as requested. These rooms are not cheap and a low floor would have been a disaster. I am having a family gather next year in Kona and thanks to Tisha, we will book the Marriott Courtyard again.

La piscine, la jacuzzi chauffé, la proximité du centre ville et de la plage. Très propre